Anonymous UserLinux Platform System Administrator at a healthcare company
Carsten BuscherIT Systems Administrator at a computer software company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Ansible provides great reliability when coupled with a versioning system (git). It helps providing predictability to the network by knowing exactly what's being pushed after validating it in production."
"It has improved our organization through provisioning and security hardening. When we do get a new VM, we have been able to bring on a provisioned machine in less than a day. This morning alone, I provisioned two machines within an hour. I am talking about hardening, installing antivirus software on it, and creating user accounts because the Playbooks were predesigned. From the time we got the servers to the actual hand-off, it takes less than an hour. We are talking about having the servers actually authenticate Red Hat Satellites and run the yum updates. All of that can be done within an hour."
"One of the most valuable features is that Ansible is agentless. It does not have dependencies, other than Python, which is very generic in terms of dependencies for all systems and for any environment. Being agentless, Ansible is very convenient for everything."
"Ansible is agentless. So, we don't need to set up any agent into the computer we are interacting with. The only prerequisite is that the host with which we are going to interact must have the Python interpreter installed on it. We can connect to a host and do our configuration by using Ansible."
"I am impressed by the service desk ticketing and asset management."
"KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier."
"The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing."
"We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those."
"The solution provides us a single pane of glass with everything that we need for endpoint management of all devices. It definitely has made our endpoint management process much easier."
"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."
"The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well."
"The most valuable feature of KACE is the mass package deployment. There are a lot of endpoint management solutions in the market. The way KACE responds is with the installation management feature, which is done in a very intelligent way, as well as scripting. It's wow. It's really wow. On top of that, there is a mass undeployment feature as well."
"Accessibility. Ansible uses a CLI by default. Those accustomed to it can find their way and adopt the YAML files easily over time. But, some users are more comfortable using UIs..."
"When you set up Playbooks, I may have one version of the Playbook, but another member of the team may have a different vision, and we will not know which version is correct. We want to have one central repository for managing the different versions of Playbooks, so we can have better collaboration among team members. This is our use case for using Git version control."
"The area which I feel can be improved is the custom modules. For example, there are something like 106 official modules available in the Ansible library. A year ago, that number was somewhere around 58. While Ansible is improving day by day, this can be improved more. For instance, when you need to configure in the cloud, you need to write up a module for that."
"Ansible is great, but there are not many modules. You can do about 80% to 90% of things by using commands, but more modules should be added. We cannot do some of the things in Ansible. In Red Hat, we have the YUM package manager, and there are certain options that we can pass through YUM. To install the Docker Community Edition, I'll write the yum install docker-ce command, but because the Docker Community Edition is not compatible with RHEL 8, I will have to use the nobest option, such as yum install docker-ce --nobest. The nobest option installs the most stable version that can be installed on a particular system. In Ansible, the nobest option is not there. So, it needs some improvements in terms of options. There should be more options, keywords, and modules."
"I've had some issues with patch catalogue."
"They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people."
"I would sure like them to be able to copy and paste out of OneNote. That drives me nuts. You can't copy from OneNote into KACE."
"Scalability is my primary concern right now."
"The initial setup was complex. It is a Linux-based virtual server, where the customer cannot get into the back-end, so you can only follow their prompts. Then, there are specific things that have to be done in their implementation and upgrade phases that have to be done in a certain order or steps. If you don't get those steps right, the system doesn't work. I think that either simplifying that process or providing really good step-by-step documentation would be helpful."
"I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real management or overview on KACE where you can really see 100 percent of what is going on as well as what is going to be processed next and whether I can influence the overall process. It could really help me if I knew, e.g. exactly in 10 minutes my colleague will be supplied with this or that software. I haven't found this yet. If they could add this, that would be cool. It is still missing and I haven't yet found something like this."
"It is a little bit difficult to use the license compliances because you need to decide when you are using the software catalog if you are using it with their license compliance or the normal software part. Under the inventory, you can use software as a menu link or software catalog. Most of my specialist software is not in the software catalog. When I try to import them, in my license compliances overview, there are cryptic names for this software that I have to import. That is not very good for the reports that I use. When I take them to my bosses, they see cryptic names of software that they don't understand. It would be much better for me if I could use software and the software catalog as well for the license compliances."
"There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful."
"Red Hat's open source approach was a factor when choosing Ansible, since the solution is free as of right now."
"If you only need to use Ansible, it's free for any end-user, but when you require Ansible Tower, you need to pay per Ansible Tower server."
"We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."
"The pricing and licensing are good. It's worth it."
"Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."
"Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."
"We buy consulting fees from Software Factory, then we pay extra for it."
"We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."
"We are also saving on the licensing fee, compared to other endpoint management solutions."
"The pricing and licensing are absolutely fair."
The KACE Systems Management Appliance provides a growing organization with comprehensive management of network-connected devices, including servers, PCs, Macs, Chromebooks, tablets, printers, storage, networking gear and the Internet of Things (IoT). KACE can fulfill all of the organization's systems management needs, from initial deployment to ongoing management and retirement.
Ansible is ranked 3rd in Configuration Management with 4 reviews while Quest KACE Systems Management is ranked 2nd in Configuration Management with 12 reviews. Ansible is rated 8.6, while Quest KACE Systems Management is rated 8.6. The top reviewer of Ansible writes "Helpful for creating an environment and easy to use with dynamic inventory capability". On the other hand, the top reviewer of Quest KACE Systems Management writes "We can see everything for the endpoint management of devices using a single interface". Ansible is most compared with Microsoft Endpoint Configuration Manager, Red Hat Satellite, BigFix, VMware vRealize Automation (vRA) and Microsoft Azure DevOps, whereas Quest KACE Systems Management is most compared with Microsoft Endpoint Configuration Manager, Microsoft Windows Server Update Services, BigFix, Kaseya VSA and ManageEngine Patch Manager Plus. See our Ansible vs. Quest KACE Systems Management report.
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