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AnsweriQ vs IT Care Center comparison

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AnsweriQ

23 views|14 comparisons
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IT Care Center

Read 7 IT Care Center reviews
291 views|48 comparisons
100% willing to recommend
Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between AnsweriQ and IT Care Center based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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767,667 professionals have used our research since 2012.
Featured Review
Use AnsweriQ?
Asaf Yosovich
Easy to use, helping us reduce costs by half
We have a lot of automation running from our HR system to IT Care Center. When a ticket has been raised to us, we can notify hiring managers on the... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We reduced our costs compared to our previous solution, which was really expensive. We managed to reduce costs by half by switching to IT Care Center, not including any professional services."
  • "With SysAid, we paid for every end-user. If we had 100 end-users, we had to pay for each one of them. With IT Care Center, we can have as many users as we want. We only pay for the end unit. We have the asset manager and different models that we can use for the same price. So, it reduces costs."
  • "Buy it as one package, not as modules. That is from my knowledge and experience. Most of the time, it has better pricing. They have flexibility by price size in the negotiation."
  • "The licensing model is very flexible."
  • "Compared to other products in the market, pricing is reasonable. It does meet our usage and requirements."
  • "This product is very cheap when compared to other platforms."

    • More IT Care Center Pricing and Cost Advice →

    Ranking
    54th
    out of 59 in Help Desk Software
    Views
    23
    Comparisons
    14
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    36th
    out of 59 in Help Desk Software
    Views
    291
    Comparisons
    48
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    DOWNLOAD NOW
    767,667 professionals have used our research since 2012.
    Comparisons
    Also Known As
    IT Care Center Asset Management, IT Care Center Analytics, IT Care Center Application Delivery, IT Care Center Service Catalog
    Learn More
    Freshworks
    IT Care Center
    Overview

    Deflect customer queries with self-service AI.
    67% of customers prefer self-service over speaking to a company representative. Use AI-powered chatbots, self-service submission forms, and email auto responses to instantly connect them to relevant support content, regardless of the channel they’re on.

    IT Care Center is an affordable end-to-end platform, designed to manage IT operations from ticketing to application development and lifecycle management. The system includes a built-in rapid application development platform that helps organizations meet their specific requirements faster while continuously improving the user experience and a recognised decrease in support costs and incidents ongoing.

    The solution can operate as both a cloud and an on-premise service, and it includes a simple user interface, customizable dashboards, internal and external user support, automation, customizable chatbot, SLA management & monitoring tool plus ITIL best practice workflows.

    Sample Customers
    Freshly, SeatGeek, Avalara, Expedia
    Information Not Available
    Company Size
    No Data Available
    REVIEWERS
    Small Business14%
    Midsize Enterprise57%
    Large Enterprise29%
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    DOWNLOAD NOW
    767,667 professionals have used our research since 2012.

    AnsweriQ is ranked 54th in Help Desk Software while IT Care Center is ranked 36th in Help Desk Software. AnsweriQ is rated 0.0, while IT Care Center is rated 8.6. On the other hand, the top reviewer of IT Care Center writes "Easy to use, helping us reduce costs by half". AnsweriQ is most compared with , whereas IT Care Center is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.