Compare AnsweriQ vs. ProProfs Help Desk

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AnsweriQ Logo
3 views|1 comparisons
ProProfs Help Desk Logo
93 views|29 comparisons
Ranking
51st
out of 53 in Help Desk Software
Views
3
Comparisons
1
Reviews
0
Average Words per Review
0
Rating
N/A
40th
out of 53 in Help Desk Software
Views
93
Comparisons
29
Reviews
0
Average Words per Review
0
Rating
N/A
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2021.
455,536 professionals have used our research since 2012.
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Overview

Deflect customer queries with self-service AI.
67% of customers prefer self-service over speaking to a company representative. Use AI-powered chatbots, self-service submission forms, and email auto responses to instantly connect them to relevant support content, regardless of the channel they’re on.

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

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Sample Customers
Freshly, SeatGeek, Avalara, ExpediaSony, Dell, Cisco
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2021.
455,536 professionals have used our research since 2012.

AnsweriQ is ranked 51st in Help Desk Software while ProProfs Help Desk is ranked 40th in Help Desk Software. AnsweriQ is rated 0.0, while ProProfs Help Desk is rated 0.0. On the other hand, AnsweriQ is most compared with , whereas ProProfs Help Desk is most compared with .

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.