AnilPanchalSenior Technologist at a financial services firm
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The automation provided by this solution has saved us a lot of time."
"The initial setup was fairly straightforward."
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AntWorks is a global artificial intelligence (AI) and intelligent automation company that creates new possibilities with data through digitisation, automation, and enterprise intelligence. As the world's only platform that understands every data type, AntWorks' Integrated Automation Platform, ANTstein, digitises every bit of information for a diverse range of industries. By creating human-like bots in a low-code/ no-code environment, ANTstein innovates new ways to automate complex processes. AntWorks' solutions power up enterprises with accurate insights through an integrated, intelligent, technology stack that automates and learns independently. Put simply, it accelerates the new, constantly. ANTstein is also the first and singular Enterprise Intelligent Automation Platform powered by fractal science principles and pattern recognition.
While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.
ANTstein is ranked 4th in Intelligent Document Processing (IDP) with 1 review while Jacada Intelligent Agent Engagement is ranked 27th in Robotic Process Automation (RPA) with 1 review. ANTstein is rated 8.0, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of ANTstein writes "Completely eliminated manual tasks for some of our business requirements". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". ANTstein is most compared with UiPath, ABBYY FlexiCapture, Automation Anywhere (AA) and HyperScience, whereas Jacada Intelligent Agent Engagement is most compared with UiPath.
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