AntWorks CMR+ vs Jacada Intelligent Agent Engagement comparison

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Executive Summary

We performed a comparison between AntWorks CMR+ and Jacada Intelligent Agent Engagement based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The automation provided by this solution has saved us a lot of time.""Pattern recognition ultimately helps us to circumvent the problems in dealing with format variability in documents and allows us to capture the right data."

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"The initial setup was fairly straightforward."

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Cons
"It would be very helpful to have a simple and extensive training guide, or training model, to help learn how to work with the product.""We would like to see the overall accuracy increase from approximately 70% to perhaps 85%."

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"They need to create a workflow system."

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Pricing and Cost Advice
  • "The pricing is really good, and it's based on usage."
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    Questions from the Community
    Top Answer:Pattern recognition ultimately helps us to circumvent the problems in dealing with format variability in documents and allows us to capture the right data.
    Top Answer:The pricing is good, and it's based on usage. We were one of the early customers. On a scale of one through ten, price-wise, I would rate this product an eight.
    Top Answer:We would like to see the overall accuracy increase. Having the ability to measure accuracy is something that is important to us, so this is an areas that could improve. The technical support could be… more »
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    367
    Comparisons
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    Reviews
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    Average Words per Review
    1,294
    Rating
    8.0
    Views
    154
    Comparisons
    94
    Reviews
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    Comparisons
    Also Known As
    ANTstein
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    Overview

    CMR+ combines AI technologies like Deep Learning, Natural Language Processing (NLP), Machine Vision, and Machine Learning (ML) to pre-process, classify, extract, and validate all data types.

    While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

    Sample Customers
    Information Not Available
    Humana, Turk Telekom, Leumi Card
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm12%
    Manufacturing Company12%
    University9%
    Computer Software Company8%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise11%
    Large Enterprise73%
    No Data Available
    Buyer's Guide
    Robotic Process Automation (RPA)
    March 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: March 2024.
    765,234 professionals have used our research since 2012.

    AntWorks CMR+ is ranked 9th in Intelligent Document Processing (IDP) with 2 reviews while Jacada Intelligent Agent Engagement is ranked 44th in Robotic Process Automation (RPA). AntWorks CMR+ is rated 8.0, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of AntWorks CMR+ writes "Leading-edge NLP capabilities, efficient training of machine learning models, and the automation saves us significant time". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". AntWorks CMR+ is most compared with ABBYY Vantage, Automation Anywhere (AA) and UiPath, whereas Jacada Intelligent Agent Engagement is most compared with UiPath.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.