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Most Helpful Review
Find out what your peers are saying about Apica Synthetic vs. New Relic APM and other solutions. Updated: November 2020.
447,718 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private.""This solution makes it a lot easier to figure out trends within very different data sources, which makes it easy to see why something is misbehaving.""The features I find most valuable is the querying and alerting capabilities.""People are very pleased with the implementation.""The most valuable aspects of the solution are its ease of use and its ease of implementation.""No issues with stability."

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"It helps with releases because we monitor them in staging. We can tell if something is critically wrong before it gets into production, e.g., if it was load related or function related and also what was different in the dev stage. It then alerts us straightaway inside of our production monitors once it has been released. Therefore, it has improved how we run our systems since we monitor multiple environments.""From our standpoint, there are a number of valuable features. The WebHooks are obviously really great. The alert framework is really good and then the reporting and visualizations that you get from the dashboards is good. Those three areas are primarily what my team's focused on in terms of usage from day to day.""With the ZebraTester, the ability to have and store dynamic variables, when setting up the monitors, means you can extract that value and use it in a subsequent service call. This is something that has made our lives easier... This is one of the features that I like the most because it helps us in configuring these services, in a certain flow, without the need to re-record the whole thing.""As always, within the IT industry, everybody's always looking to upgrade and update everything else like that. Apica has been one of those things but it's really hard to replace because it offers us the unique capability to see what the customer is seeing. A lot of other ones can do Selenium script and things like that, but there's a lot in Apica that we use right now. We utilize a lot of the scenario options in Apica right now, and there's a lot of other ones that do parts of it, but it doesn't do everything that Apica does.""One of the biggest advantages of moving to Apica is the ability get to a hybrid model with the architecture in the cloud and our agents on-prem. We also have access to Apica's cloud agent across the globe. That has changed the way that we have our load testing setup at this point. Previously, it was always internal. Now, with this change in the way it is implemented for load testing, we can test anywhere across the globe and from the list of agents available within Apica's cloud. If I don't have an agent available in a second location, it just takes an email to their customer support, then it is spun up within 24 hours. That flexibility has changed the way that we perceive our load tests, not just in the US, but globally.""You can tell from the operational space of people who are using and consuming this data that they are more integrated. It is not dependent on one team anymore. It saves a lot of time by capturing and pinpointing the exact problem that is happening quickly. We have moved from getting escalations manually to getting escalations synthetically."

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"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained.""It has helped us maintain a much higher uptime than we had previously.""Server uptime is its most valuable feature.""Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user.""It has in-depth analysis using developer code for someone whose not traditionally a developer.""It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time.""We are able to drill down and see what is going on in the system.""It has given us better insight into the performance of the system."

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Cons
"I would like to see integration with Kubernetes cluster and APIs so that you can manage the entire stack.""I would like to see more out-of-the-box dashboards for in-depth application monitoring of standard products that are out there.""In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get.""The implementation is a long process that should be improved.""They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us.""It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."

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"The initial screen on their dashboard could have a bit more data, but this is a small thing. It could have more data, so we do not need to drill down to a screen behind that initial information. I would like them to get a little better on the user interfaces that we need to go into.""The having to install an application on your desktop to utilize something like ZebraTester is a little cumbersome. It would be nice to see that become a web-based application. Having the documentation a little more accessible, and easier to digest by people who are just learning how to use the framework, especially when it comes to more complex or more edge-based cases would be really helpful to have.""When it comes to the way the internal agent is installed, because you can install an application on a server, I would love to see the application Docker-ized. If you could install internal agents using Docker or using containers, it would be easier for us to manage them and spin up internal agents.""Alerting needs improvement. It's a little noisy. It needs some better options. Currently, they have an issue, when you set up a synthetic monitor, you can set up where it's monitoring from, a data center that Apica owns.""The accuracy of alerts can be improved a little bit. Right now, it's pretty good in terms of alerting pretty quickly about failures or changes in response times. However, what we have seen happen is the number of alerts that we are getting is very frequent, and we would like to tone down the number of alerts. That's the only trouble we have. Apica could tone down those settings because there is no option for us to tone it down to a level that would reduce the alerts to a minimum. As a platform, it does send us good alerts, but it could be improved a bit.""Learning the tool has always been a little difficult from a scripting perspective because the framework is proprietary and unique. Once we became used to what it does and how to perform it, then it became easier for my team and me. I would like to see some of the testing steps be part of a more well-known language, like Java or Python. That would be a big improvement."

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"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health.""We have had issues with our agents going offline.""They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve.""The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain.""The price needs improvement.""I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy.""It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful.""The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

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Pricing and Cost Advice
"Educational pricing is available for this solution.""We were given a year's worth of service. It was included within our ELA. We were trying to do a proof of concept, which is almost over now.""Different locations require different setups. In your terms, around 300 to around 400K USD."

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"The pricing and licensing are very reasonable. At the end of the day, you are using their technology/software and getting X amount of checks for a very decent value. As for discounts, they try to meet your budgets as much as they can. For example, if you need 100 checks and you have X amount of budget for it, then they will try and get down to that price. Costing-wise, it is a reasonably cost product. They will always try and come down to your price if you need them to come down to it by knocking off certain areas.""Apica is pretty cost-effective if you buy both solutions together: Synthetic and LoadTest. If you are going for one solution, the cost is on par with any tool in the market.""The level of alerting accuracy has saved us time and money in operational costs. Overall, it has automated a lot of the manual efforts which have been more complex with some of our other scripting tools or monitors. So, it brings things together by doing things faster and saves us money."

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"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version.""There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use.""They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine.""The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out.""The pricing and licensing are too high.""Because of budget, we are not using the mobile app part of this tool.""Comparatively, the pricing is expensive.""The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

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Questions from the Community
Top Answer: It’s in INR. Our data is on four sites and these are in the development phase. Different locations require different… more »
Top Answer: It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for… more »
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Also Known As
Wavefront, Wavefront by VMware, VMware Tanzu Observability New Relic Mobile
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VMware
Apica Systems
New Relic
Overview

VMware Tanzu Observability provides metrics-driven analytics at massive scale, so you can get the most out of your cloud-native apps.

Apica Synthetic is a powerful monitoring tool built for enterprises seeking predictive insights into the performance and uptime of websites, applications, APIs and IoT. By simulating user journeys from locations across the globe, IT and DevOps teams are able to proactively monitor applications around the clock, identifying performance and availability issues before they affect internal or external end-users.

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

Offer
Learn more about VMware Tanzu Observability by Wavefront
Learn more about Apica Synthetic
Learn more about New Relic APM
Sample Customers
Box, Intuit, Workday, Groupon, British Gas, SpaceApe, Marketo, DoordDash, LyftLinux Foundation, Sodexo Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
Top Industries
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider19%
Financial Services Firm12%
Retailer5%
VISITORS READING REVIEWS
Computer Software Company37%
Energy/Utilities Company9%
Financial Services Firm7%
Insurance Company7%
REVIEWERS
Financial Services Firm18%
Media Company12%
Computer Software Company12%
Manufacturing Company8%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider15%
Media Company8%
Financial Services Firm5%
Company Size
No Data Available
No Data Available
REVIEWERS
Small Business38%
Midsize Enterprise30%
Large Enterprise32%
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise14%
Large Enterprise74%
Find out what your peers are saying about Apica Synthetic vs. New Relic APM and other solutions. Updated: November 2020.
447,718 professionals have used our research since 2012.
Apica Synthetic is ranked 11th in Application Performance Management (APM) with 6 reviews while New Relic APM is ranked 4th in Application Performance Management (APM) with 18 reviews. Apica Synthetic is rated 8.6, while New Relic APM is rated 8.4. The top reviewer of Apica Synthetic writes "Monitors every single touch point that can fail inside a user's journey". On the other hand, the top reviewer of New Relic APM writes "We have been able to proactively identify failures before they happen". Apica Synthetic is most compared with AppDynamics, Dynatrace, Datadog, Micro Focus Voltage SiteScope and Splunk, whereas New Relic APM is most compared with Datadog, Dynatrace, Splunk, AppDynamics and SCOM. See our Apica Synthetic vs. New Relic APM report.

See our list of best Application Performance Management (APM) vendors.

We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.