We performed a comparison between AppDynamics Browser Real-User Monitoring and OpenText Real User Monitoring based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The most valuable feature is the one that enables you to have visibility into the end-users journey."
"It is a stable solution that helps address user issues well."
"We can see the customer's path from their computer to the backend systems."
"AppDynamics Browser Real-User Monitoring provides smooth connectivity to different applications."
"We used AppDynamics to identify gaps and bottlenecks in the software."
"One noteworthy feature is user journey analysis, which enables tracking user interactions and conversion paths on a website."
"The most valuable feature is that we can see how our end-users are interacting with our application across regions."
"The most valuable feature is the end-user monitoring."
"The reporting feature is good for us."
"The most valuable feature is application performance monitoring."
"Very easy to implement."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"Real User Monitor has improved our productivity."
"The technical support is good at resolving issues."
"I would like to see support for mobile testing and mobile monitoring."
"The interface and user experience could be better."
"They do not have robust documentation."
"AppD is really cool and a unified solution for both APM and APM centric Analytics side. We can show almost all business data within the APM context from the end-user perspetive. But this process is a little bit manual. If they catch and map business journeys based on customer interaction on the browser automatically, it should be really fine."
"If you have a single URL and all the operations are coming in as part of the header, you will not be able to segregate them for different actions."
"AppDynamics Browser Real-User Monitoring needs to offer an end-to-end experience, including the internet layer and third-party elements that come into play on websites."
"We would like to be able to easily use this solution to monitor our Java script based browsers, which are currently blocked by the security settings."
"What could be improved in AppDynamics Browser Real-User Monitoring is for the synthetic jobs or synthetic agents, in particular, you can't do a lot of tests with just one agent. You have to install a lot of agents if you want to do more tests, so this is an area for improvement in the solution. Another area for improvement in AppDynamics Browser Real-User Monitoring is that you're only able to see basic metrics in the absence of server or database visibility. For the SaaS version of AppDynamics Browser Real-User Monitoring, my team just downloaded then installed the extension in an application in Azure to see the application on the controller, so if this can be done in the on-premise version of the solution as well, without needing to install the agent on the machine, then it would make AppDynamics Browser Real-User Monitoring better. Currently, the .NET agent consumes the CPU or memory and clients usually raise this issue with my team, so it would be good if the on-premises version doesn't require agent installation on the machine. Another functionality I'd like to see in the next release of AppDynamics Browser Real-User Monitoring is for it to receive updates from the file config without needing to reset IIS because right now when you do a modification in IIS, you have to restart IIS. When you add a service to the agent config, you have to restart IIS. For the product server, it's not possible to reset IIS after you make changes to the config file, so if this could be improved, then it would make AppDynamics Browser Real-User Monitoring a better solution."
"We would like to see support for non-Windows environments."
"Some issues with login errors."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"This technology is considered to be older."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
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AppDynamics Browser Real-User Monitoring is ranked 22nd in Application Performance Monitoring (APM) and Observability with 14 reviews while OpenText Real User Monitoring is ranked 45th in Application Performance Monitoring (APM) and Observability with 8 reviews. AppDynamics Browser Real-User Monitoring is rated 8.2, while OpenText Real User Monitoring is rated 6.2. The top reviewer of AppDynamics Browser Real-User Monitoring writes "End-to-end visibility, feature-rich, but the support could be improved". On the other hand, the top reviewer of OpenText Real User Monitoring writes "The reports and metrics we collect help us to improve our services". AppDynamics Browser Real-User Monitoring is most compared with Elastic Observability, New Relic and AWS X-Ray, whereas OpenText Real User Monitoring is most compared with AppDynamics, Dynatrace, Honeycomb.io and VMware Aria Operations for Applications.
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