We performed a comparison between Appian and Pega BPM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Appian comes out ahead in this comparison. Pega BPM users say it is not robust enough. In contrast, Appian is a high-performing, reliable product.
"It has created executable requirements and speeds up the SDLC process greatly."
"Process Modeling enables creation of business process workflows. You can create complex business workflows in a visual manner, and it is also easy to debug/monitor."
"The most valuable features of Appian are the VPN engine, it is fast, lightweight, and easy to set up business rules. Business teams can do it by themselves. That is a very good feature."
"There is a version coming out every six months with performance improvements."
"The Application Designer is very user friendly. There are also lot of plug-ins that you can use and, for the most part, they are free."
"The initial setup was seamless. We didn't run into any hardships at all."
"The technical support is excellent."
"Even with an on-premise implementation, the scalability is still high, so it is easy to scale up."
"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"The interface is quite simple and easy to use, even for beginners."
"In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"The initial setup is pretty straightforward."
"It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly."
"Fast prototyping."
"We would like to have more granular control for interface styling."
"There could be a scope of enhancement for capturing the variety of use cases."
"There is no UI customization possible."
"We'd like improved functionality for testing new devices."
"The ability of the interface to load automatic data is not great."
"While Appian is generally flexible, it's rigid in some ways. It takes longer to do something that isn't available out of the box."
"It would be nice if you could create your own customized apps when the business needed them."
"My only request is that they decrease the license costs."
"I think there is room for improvement in the low code/ no code environment that they're promoting now. That needs to be aligned a little bit more. I still feel that it is not that friendly for a person who has no experience with Pega to just go in and try to create something."
"The solution would benefit from more integration capabilities."
"The previous versions had good training documents but the updated versions need to improve the documentation."
"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."
"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."
"This is an expensive solution."
"The solution could be more scalable."
"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."
Appian is ranked 4th in Business Process Management (BPM) with 57 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. Appian is rated 8.4, while Pega BPM is rated 8.2. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Mendix, whereas Pega BPM is most compared with ServiceNow, Camunda, Microsoft Power Apps, IBM BPM and OutSystems. See our Appian vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors, best Process Automation vendors, and best Rapid Application Development Software vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
