The Appian Intelligent Contact Center makes it easy for organizations to build next generation contact center applications integrating AI, RPA, and BPM to provide concierge-level customer experience, make every agent a rockstar, and deliver unmatched business impact and efficiency.
Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.
Appian Intelligent Contact Center is ranked 15th in Contact Center Platforms while Masergy Cloud Contact Center is ranked 12th in Contact Center Platforms. Appian Intelligent Contact Center is rated 0.0, while Masergy Cloud Contact Center is rated 0.0. On the other hand, Appian Intelligent Contact Center is most compared with Amazon Connect, whereas Masergy Cloud Contact Center is most compared with .
See our list of best Contact Center Platforms vendors.
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.