Compare Appian Intelligent Contact Center vs. Masergy Cloud Contact Center

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Ranking
15th
Views
61
Comparisons
40
Reviews
0
Average Words per Review
0
Rating
N/A
12th
Views
104
Comparisons
67
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Appian ICC, Appian for Customer Engagement
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Overview

The Appian Intelligent Contact Center makes it easy for organizations to build next generation contact center applications integrating AI, RPA, and BPM to provide concierge-level customer experience, make every agent a rockstar, and deliver unmatched business impact and efficiency.

Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.

Offer
Learn more about Appian Intelligent Contact Center
Learn more about Masergy Cloud Contact Center
Sample Customers
Sprint, FLOWSERVE, USF, sunsuper
Essen Health Care, Eurostar

Appian Intelligent Contact Center is ranked 15th in Contact Center Platforms while Masergy Cloud Contact Center is ranked 12th in Contact Center Platforms. Appian Intelligent Contact Center is rated 0.0, while Masergy Cloud Contact Center is rated 0.0. On the other hand, Appian Intelligent Contact Center is most compared with Amazon Connect, whereas Masergy Cloud Contact Center is most compared with .

See our list of best Contact Center Platforms vendors.

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