Appian vs OpenText 360 for SharePoint comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Appian and OpenText 360 for SharePoint based on real PeerSpot user reviews.

Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Appian vs. OpenText 360 for SharePoint Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Q&A Highlights
Question: What is your experience working with different BPM Software?
Answer: We have been using ELMA BPM (http://www.elma-bpm.com/), and it also does not require programming to model and execute processes. Yes, for complicated custom features you will need additional scripts but that isn't generally a problem. Plus, there are KPI management options as well as CRM and ECM modules included, all working well with processes. Project Management is available too although I wouldn't recommend ELMA if your main focus is indeed project management, it rather helps with smaller and similar projects.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The product's most valuable feature is the low code aspect of development. We can develop an end-to-end VPN solution using a single platform.""The initial setup is easy.""It has very flexible adaptation and the ability to save and automate processes.""Write to Data Store Entity - Saving data in SQL databases is done easily using entities. Entities (CDTs in Appian terminology) define relationships and target schema tables via XSD files.""The application life cycle is very clear. I started learning it and giving some workshops to my team. Creating the users and the building is very structured. Documentation is nice and it's easy to learn.""Even with an on-premise implementation, the scalability is still high, so it is easy to scale up.""With low-code, we don't need a lot of coding, and then from the plumbing perspective, there is a complete CI/CD pipeline that exists within Appian that can be leveraged for open deployment.""The process models provide self-documenting systems."

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"It's all now on cloud subscription, so you can use all the features without worrying about making the system updates patches.""OpenText 360's best features are platform independence and its performance when searching large numbers of documents.""We have manual processes, so the workflow enables us to automate a number of these processes.""This solution has good connection and we do not need to migrate everything in order to protect the repository.""The product has a strong and easy integration with Teams.""The fact that it allows for the internal sharing of information is very good.""The fact that you can see and create something that fits your business is the most valuable thing in this platform. It is a customizable product, so it fits your needs.""In terms of its most valuable features, this solution, in general, will provide all you need and it's very convenient to use. We can share our details to collaborative platforms. We can give access to users. It's pretty flexible."

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Cons
"The reporting is not as good as in similar products. They could also improve the dashboards.""The ability of the interface to load automatic data is not great.""It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution.""The tool itself is pretty good, but the main area that we struggled with was the backend. The frontend development is really good, but the backend modeling can be streamlined a little bit. There are good integrations, but tying them through the data layer and then up into the frontend could be improved a little bit. It does read/write on the data source, and you can configure it to just write or just read, but there is a little bit of work involved.""Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is hogwash.""Occasionally, certain pre-made modules may not be necessary and customers may desire greater customization options. Instead of being limited to pre-designed features, they may prefer a more flexible version that allows for greater customization.""We would like to have more granular control for interface styling.""The documentation needs to be improved."

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"We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support.""They need to come with more out of the box solutions, rather than depending on customers to develop them.""Its licensing needs to be simplified. Currently, its licensing is very complex. It contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify the licensing and make it easier to understand. It would make a customer's life easier.""Integration is an area where the solution lacks.""An area for improvement would be how the platform handles large volumes of documents. It also doesn't provide a very good, robust backup and restore capacity. In the next release, I would like the search technology to be improved.""The platform's workflows could be more intuitive and easier to use.""If I have to really create an internal knowledge management portal, if I have to compare SharePoint and WordPress, WordPress is far, far better in regard to the SharePoint option.""They are not going for any add-ons right now. It's the same version we are still using and there is no plan of upgrading and/or creating any add-ons at all."

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Pricing and Cost Advice
  • "BPM done right is a huge value proposition for almost any company, and with Appian's low code rapid development model, the ROI can be huge, while the break-even point should be accelerated tremendously."
  • "It is expensive, but powerful. I would recommend comparing against cheaper licensing products and open source."
  • "Product pricing compared to some of the earlier vendors, like IBM, CA, and Oracle, is quite well-priced. Although, we do feel that as we increase the number of users and the workload increases, we will have to spend more."
  • "We will have to have a dialogue or negotiate a price for future use. To start with, it is a reasonable price. As we go ahead, we will have to make sure the costs are inline with our expectations as we grow our user base and workloads."
  • "It's good value for the price."
  • "I think that if somebody is really serious at looking at business value, then by all means, the product is well worth the value. You get representative business value for the price that you pay for the product, and for the implementation of the product."
  • "The cost depends on the number of users, although I recommend taking an unlimited license."
  • "The solution offers a monthly subscription model. That's what we use. I recall it being about $90 a month. They do have different tiers."
  • More Appian Pricing and Cost Advice →

  • "Its price is reasonable, but its licensing is very complex. This platform contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify its licensing."
  • "On-premises version is expensive"
  • "SharePoint uses a subscription model."
  • "There is a license needed to use OpenText 360 for SharePoint and we pay annually. The price of the solution could be less expensive."
  • "OpenText 360's price varies depending on how long you've been a customer, how many licenses you have, and which products you use."
  • "The solution has a very complex pricing model."
  • "Pricing is a part of the enterprise agreement that we have."
  • "It has a reasonable price."
  • More OpenText 360 for SharePoint Pricing and Cost Advice →

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    Answers from the Community
    Anonymous User
    it_user142398 - PeerSpot reviewerit_user142398 (BPM Consultant at a consultancy with 51-200 employees)
    Consultant

    Appian, Open Text and Oracle are good BPMs, but they require significant participation from specialists for their implementation, and more importantly for their continuous improvement, which makes them costly.

    On the other hand, other BPMs such as Bizagi claim to not need any programming to design, implement and run the processes, but this is generally only the case with very simple processes or when the automations are minimal.
    For a BPMS to be able to create complex processes without requiring programming, it must internally contain the options that allow the same possibilities as the programming.

    Every BPMS in the market offers help tools (which are increasingly more powerful) to make the modeling easier, but it is very difficult that they are capable of completely substituting the programming.

    From my experience, AuraPortal is the only BPM solution that requires absolutely no programming.
    It must be taken into account that selecting the right BPM solution greatly depends on the project at hand, and that the comparatives are always subjective, but here is a report about the most well known BPMs in the market where AuraPortal has been ranked in the top position:

    http://www.auraportal.com/en/auraportal-ranked-no-1-by-the-analysts

    it_user128490 - PeerSpot reviewerit_user128490 (IT Leader at a tech services company with 1,001-5,000 employees)
    Consultant

    Thanks Andy..your inputs are helpful...

    Many Thanks
    Pratyush

    it_user1287 - PeerSpot reviewerit_user1287 (CEO at a consultancy with 51-200 employees)
    Consultant

    Hi Pratyush,

    I don't know about pricing relative to competitors. Sorry.

    Re: ECM, yes, definitely.. Check out this link: http://www.appian.com/bpm-software/bpm-for-designers/bpm-content-management.jsp

    Best regards,

    Andy

    it_user128490 - PeerSpot reviewerit_user128490 (IT Leader at a tech services company with 1,001-5,000 employees)
    Consultant

    Thanks Andy. Would you have an idea as to how Appian priced compared to other BPM suit? Does it also offer Enterprise content management capabilities?

    Many Thanks
    Pratysuh

    it_user109617 - PeerSpot reviewerit_user109617 (CEO at a training & coaching company)
    Vendor

    Hi Pratyush, fyi: http://www.bizagi.com/
    In 2007 I've modeled new loan processes for a online bank with this tool. I've worked together with the CEO of bizagi, Gustavo Gomez!
    You're welcome
    Kurt

    it_user1287 - PeerSpot reviewerit_user1287 (CEO at a consultancy with 51-200 employees)
    Consultant

    Our only experience is with Appian, for which we are a Value Added Service Provider, and with a smaller, Google Docs-based workflow engine called KiSSFLOW. If you're considering the former then the latter won't meet your needs, so let's focus on Appian.

    We became involved with Appian because of how impressed we were with its BPM Suite in terms of its portability, functionality and easy-to-learn customization capabilities. Basically, it can do what you need it to do, it is available where you and your users need it to be and setting up workflows is a snap.

    Let me know if we can help you.

    it_user128490 - PeerSpot reviewerit_user128490 (IT Leader at a tech services company with 1,001-5,000 employees)
    Consultant

    Thanks Kurt. I have never heard Bizagi. I would appreciate of you can put your Bizagi experience in your response. Maybe that may turn out to be better proposition for us...

    Many Thanks
    Pratyush

    it_user109617 - PeerSpot reviewerit_user109617 (CEO at a training & coaching company)
    Vendor

    Hi, I'm sorry but I don't have any experience with Apian, Open Text and Oracle BPM Solutions. Only with Bizagi! I hope You will get better answers

    Questions from the Community
    Top Answer:Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to… more »
    Top Answer:Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the… more »
    Top Answer:We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So… more »
    Top Answer:The product has a strong and easy integration with Teams.
    Top Answer:OpenText 360 for SharePoint offers subscription-based licensing. It has a reasonable price. I rate the pricing a seven out of ten.
    Top Answer:The platform's workflows could be more intuitive and easier to use. They could enhance the integration with Power BI and make it seamless, similar to Teams.
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    Also Known As
    Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
    Process 360, Global 360, OpenText Process 360
    Learn More
    Overview

    Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:

    • Complete automation: Through complete automation, companies are able to coordinate and manage employees, existing systems, bots, data, and artificial intelligence (AI) in a single workflow. The solution offers a way to centrally manage all third-party automation vendors as well.

    • Low-code applications: Appian offers the ability to build applications faster with visual development and low-code tools. All applications are ready-made to be suitable for mobile.

    • Low-code data: Appian lets companies source data from multiple types of sources, eliminating the need for data migration. Through no-code and low-code solutions and industry-standard connectors, the platform also eliminates the need for data silos.

    • Enterprise ready: The platform offers options for companies to scale their businesses to an enterprise level without complications.

    Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.

    Appian Features

    Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:

    • Robotic process automation (RPA): Users of Appian can assign software bots to perform rules-based tasks that need to be repeated over a set course of time. This can improve efficiency and performance within an organization while saving human resources.

    • Intelligent document processing: The tool offers a feature for quick and accurate extraction and structuring of data. This can reduce time and costs for organizations because it eliminates the need for outsourcing such services.

    • AI: Appian utilizes artificial intelligence to enhance applications, workflows, and automation. AI is also used to address complex processes and unique situations.

    • Business rules: Organizations can automate and simplify work processes while adhering to their operating procedures.

    • Application development: Appian provides a low-code development feature that allows users to deploy applications over ten times faster than through conventional approaches. This feature not only allows for quick application building, but also applications that run on multiple types of platforms, seamless data integration, and business scalability.

    • Integrations and data: Appian allows for data integration from a wide array of sources without the need for migration. This contributes to easy access to data across systems, real-time data insights, improved user experience, and accelerated development.

    Appian Benefits

    The benefits of using Appian include:

    • The solution ensures seamless organization growth, as it supports various UX patterns, common data schemes, and upgrades, used to facilitate application development on a bigger scale.

    • Appian can increase process speed and deliver applications considerably faster compared to conventional development.

    • The platform is easy to use and suitable for complete beginners to build applications and workflows.

    • Appian offers a variety of design tools that facilitate development and deployment.

    • Appian offers detailed real-time data insight which allows organizations to access relevant information about their processes as they are developing.

    • The solution offers clients the ability to move data between the cloud, on-premise, and hybrid configurations.

    • The platform is easy to optimize, which allows businesses to utilize it according to their personal needs.

    • Appian offers connectivity across web, mobile, email, voice, and chat, providing a multi-channel experience for companies and their clients.

    Reviews from Real Users

    A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.

    Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.

    With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.
    Sample Customers
    Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
    iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)
    Top Industries
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm30%
    University6%
    Healthcare Company6%
    VISITORS READING REVIEWS
    Educational Organization25%
    Financial Services Firm17%
    Computer Software Company12%
    Government7%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Government12%
    Computer Software Company10%
    Energy/Utilities Company10%
    Company Size
    REVIEWERS
    Small Business26%
    Midsize Enterprise15%
    Large Enterprise60%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise31%
    Large Enterprise54%
    REVIEWERS
    Small Business33%
    Midsize Enterprise17%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise12%
    Large Enterprise71%
    Buyer's Guide
    Appian vs. OpenText 360 for SharePoint
    March 2024
    Find out what your peers are saying about Appian vs. OpenText 360 for SharePoint and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Appian is ranked 4th in Business Process Management (BPM) with 56 reviews while OpenText 360 for SharePoint is ranked 14th in Business Process Management (BPM) with 12 reviews. Appian is rated 8.4, while OpenText 360 for SharePoint is rated 8.4. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of OpenText 360 for SharePoint writes "A great, collaborative environment with scalability for many products". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Pega BPM, whereas OpenText 360 for SharePoint is most compared with Apache Airflow, IBM BPM, Bizagi, Adobe Experience Manager (AEM) Forms and Comindware Tracker. See our Appian vs. OpenText 360 for SharePoint report.

    See our list of best Business Process Management (BPM) vendors.

    We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.