We performed a comparison between Appian, Salesforce Platform, and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Oracle, ServiceNow and others in Rapid Application Development Software."The technical support is excellent."
"The most valuable feature is business automation."
"Low code development: Code can be developed pretty quickly which leads to less turnaround time for automation of business processes."
"There is a version coming out every six months with performance improvements."
"Process culture is making noise inside the organization because now, everybody knows that their time is being monitored."
"It reduces development time in half making us more efficient."
"It has good integrations. We were looking for out-of-the-box integration with both on-prem and publicly accessible data sources. We needed integration with the cloud, OData, our REST API feed, and then on-prem passthrough to go to a SQL database or on-prem APIs through Azure local deployment, etc."
"Appian helps you do a lot of things. It's easy to configure and build an application platform, and it offers a lot of features that you find in an RPA solution. It's flexible so you can reuse it for a variety of use cases."
"What we like the most about it is the fact that it helps us track the record of our projects. It keeps everything on one interface, facilitating the operations and planning."
"The solution is used to track our customers."
"What I like about the Salesforce Platform, in particular, its enterprise edition is that apart from its many features, you can have a wider view of the customers, a 360-degree view. I also enjoy managing opportunities in the Salesforce Platform a lot because it's easier and gives you a wider view, compared to HubSpot."
"Features they are integrating to the other services."
"I like using the reports feature, but also the fact that we are able to have a smooth process when it comes to leads and opportunities."
"The most valuable features are quick customization, solid deployment processes, and excellent reliability."
"It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce."
"The stability has been great."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"It allows us to filter the data, create graphs, and get detailed reports."
"The Workflow feature is the most valuable."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"The look and feel is a valuable benefit for adoption."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"It's great to do statuses or to review tasks."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"The solution could improve by being more responsive when dealing with large quantities of data. Additionally, they can make the decision or rules engine better. It cannot handle too many rules or too many decisions at once."
"If we could calculate the amount of data that will be realized, it would help us a lot."
"My only request is that they decrease the license costs."
"It needs better integration with our existing application ecosystem."
"There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."
"The graphical user interface could be easier to use. It should be simplified."
"I wouldn't say their response time is long, but it could be quicker."
"Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is hogwash."
"In terms of features, for our business needs, we have more than enough right now. There is nothing that we are missing or would like to add. They can maybe share some best practices so that when you are starting, you can stick to a good process, and you don't have to think so much about the process that you want or your CEO or CMO wants. The process should not be based on one person in the company. Having some best practices will make it easier to get started. These best practices can be based on what has worked for others. Its basic version is pretty simple, and the customizations are up to the companies, which can make startups like ours lose a lot of time in figuring out what all stakeholders want rather than what would work."
"Salesforce is incredibly slow. It was difficult to run live sales calls and leveraging Salesforce at the same time."
"It could have a lot more customization options in terms of fonts and reports. There should be an even lighter version with just two or three fields. It could be a bit more light if the field guys want to use it on a mobile phone on the road. For deploying it for CRM, maybe we can have our customer database, project funnels, and projects to help us in managing our supply chain business."
"The biggest challenge we had was the cost and the licensing."
"Technical support could be a bit faster."
"There's a learning curve. It was a bit hard to understand the logical way of working with it, just at the beginning."
"Salesforce introduces a lot of products and sometimes rebrands them, causing confusion. They acquire products like W and retain their names, creating confusion in the market. This confusion isn't related to the product's functionality but rather its positioning and rebranding. For instance, what was once known as Community Cloud is now referred to as Experience Cloud. This can be confusing for business leaders."
"When we're documenting information such as notes, and so forth, if we were to go back to the same case all notes go missing."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"ServiceNow's mobile app should be seamless and it is not right now."
"The interface requires an upgrade."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"I have a problem with the way the solution's price is calculated."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."