We performed a comparison between Appian and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's a stable product."
"With low-code, we don't need a lot of coding, and then from the plumbing perspective, there is a complete CI/CD pipeline that exists within Appian that can be leveraged for open deployment."
"Good workflow engines that bridge the gaps of processes."
"Appian is easy to install and set up, and it does not come out with your audit. It has accessible process orchestration and process management. With Appian, the time to market is much faster."
"The product has a very good mobile app."
"It has very flexible adaptation and the ability to save and automate processes."
"The most valuable feature is business automation."
"This is the most complete solution of its kind."
"Now Platform's best features are collaboration, configurability, and customizability."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"It is a scalable and a stable platform."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"The solution is very comprehensive."
"The product's most advantageous feature is platform innovation."
"It is a stable solution...It is a scalable solution."
"They should provide more flexibility so designers can create a more picture perfect device."
"Native mobile capabilities or hybrid mobile app capabilities are very limited. Things like offline sync, offline storage, access to smartphone device features, etc. are not supported by the Appian platform yet."
"The solution needs more features. For example, a way to connect to our viewing database, to record, and more interface and component design."
"The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out."
"The biggest areas of improvement would be in facilitating team development, DevOps, and integration with typical tools used in enterprise development (Jenkins, Subversion, etc.)"
"Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is hogwash."
"Appian could be improved by making it a strict, no-code platform with free-built process packs."
"The ability of the interface to load automatic data is not great."
"The UI is not intuitive."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."
"They should reduce the solution's cost and make it more affordable for buyers."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
"The cost has room for improvement. It is currently expensive."
"The UI is very bad and needs to be updated."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
Appian is ranked 6th in Rapid Application Development Software with 56 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 33 reviews. Appian is rated 8.4, while ServiceNow Now Platform is rated 8.4. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Pega BPM, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, OpenText AppWorks , Mendix and Microsoft Azure App Service. See our Appian vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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