Compare Appian vs. ServiceNow Now Platform

Appian is ranked 7th in Rapid Application Development Software with 6 reviews while ServiceNow Now Platform is ranked 8th in Rapid Application Development Software with 5 reviews. Appian is rated 8.2, while ServiceNow Now Platform is rated 8.8. The top reviewer of Appian writes "Low-code characteristics lead to fast development cycles". On the other hand, the top reviewer of ServiceNow Now Platform writes "Service desk functionality that has many features and is highly customizable but comes with a high cost". Appian is most compared with Pega BPM, ServiceNow and Camunda BPM, whereas ServiceNow Now Platform is most compared with Oracle Application Express (APEX). See our Appian vs. ServiceNow Now Platform report.
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12,411 views|8,980 comparisons
Most Helpful Review
Find out what your peers are saying about Appian vs. ServiceNow Now Platform and other solutions. Updated: March 2020.
407,401 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Form building capabilities and well thought out process modelling are key points to this product.The process models provide self-documenting systems.Since implementing we have had a faster time to solution, with fewer resources needed.Process culture is making noise inside the organization because now, everybody knows that their time is being monitored.Another advantage of this tool is its reports and records. You can maintain dashboards, layouts. If you with a Java solution, it takes six months time. If you use this tool, you can finish in one or one and a half months' time.There is a version coming out every six months with performance improvements.Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low code menus.Write to Data Store Entity - Saving data in SQL databases is done easily using entities. Entities (CDTs in Appian terminology) define relationships and target schema tables via XSD files.

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The level of automation within the platform is great.This is a development platform that provides us with a strong database and a low code environment.The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks.Learning materials, such as online courses, are readily available.We have seen a big improvement in the experience that we want to create for our end users.

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Cons
Authoring tool is slow to use resulted in limitations on how quickly solutions can be built.My only request is that they decrease the license costs.We would like to have more granular control for interface styling.The documentation needs to be improved.Even though the company has made great improvements in online documentation, featuring rich material which includes case studies of real-life use cases, the material could definitely be better in quality and coverage of use cases.A point of improvement would be the SAIL forms. The built-in tool used to generate forms does not have debugging support (to view local variables as they change on live preview, and step-by-step valuation) which is a big drawback for form development. Moreover, the script language used to build SAIL forms does not support inheritance or lambda expressions (functions as arguments of other functions), which makes the code base more verbose.

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The integration towards other ERP systems could be improved.The basic reporting system is rather static.The pricing model is complex and needs to be both lowered and simplified.The licensing for this solution, with respect to the user, needs to be improved.We would like to see AI used to automate some of the functionality in this solution.

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Pricing and Cost Advice
The cost depends on the number of users, although I recommend taking an unlimited license.

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It's expensive and if you need some analytical views of your activity, there is an additional cost.Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition.

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Ranking
Views
12,411
Comparisons
8,980
Reviews
6
Average Words per Review
408
Avg. Rating
8.2
Views
282
Comparisons
90
Reviews
5
Average Words per Review
798
Avg. Rating
8.8
Top Comparisons
Compared 20% of the time.
Compared 18% of the time.
Compared 11% of the time.
Also Known As
Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
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Appian
ServiceNow
Overview
With Appian, your organization can rapidly build, deploy, use, and scale problem-solving apps. And with the flexibility of on-premises and cloud portability, you'll always address your unique challenges the way that makes the most sense for you.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

As a purpose-driven company, making work, work better for people guides everything we do.

Offer
Learn more about Appian
Learn more about ServiceNow Now Platform
Sample Customers
Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennesseeexperian, beachbody, health partners
Top Industries
REVIEWERS
Financial Services Firm50%
University13%
Transportation Company13%
Software R&D Company13%
VISITORS READING REVIEWS
Software R&D Company31%
Financial Services Firm14%
Comms Service Provider11%
Government8%
No Data Available
Company Size
REVIEWERS
Small Business33%
Midsize Enterprise22%
Large Enterprise44%
VISITORS READING REVIEWS
Small Business11%
Midsize Enterprise18%
Large Enterprise71%
No Data Available
Find out what your peers are saying about Appian vs. ServiceNow Now Platform and other solutions. Updated: March 2020.
407,401 professionals have used our research since 2012.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.