We performed a comparison between Appium and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."The solution is easy to use."
"Appium has easy interaction with mobile."
"It runs completely flawlessly and seamlessly every day."
"We do not need to pay for the solution. It’s free."
"Obviously because of automation, it reduces manual testing efforts."
"The most valuable features of Appium are the in-built functionality, which we can use in our code. For example, move back, move front, navigate one page before, and navigate one page ahead. You can do this by using the in-built functions from Appium."
"The best feature of Appium is that it allows you to inspect the element. With the Appium Inspector, you don't have to install another application to do the inspection. I also like that Appium has Android device connectivity. Currently, most people use Appium as automation software, and I haven't found any other tool that's more powerful than Appium."
"It's an open-source solution with a very large community and available documentation."
"It's great to do statuses or to review tasks."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"The Workflow feature is the most valuable."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"The solution has very good automation tools."
"The pricing of the product is quite good. It's not too expensive."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"I rarely use Appium nowadays because I'm now at the managerial level, but the last time I used it, whenever I selected and clicked on an element, Appium was very slow. I tried to debug it, but I still couldn't find the problem, so this is an area for improvement in the solution. Another area for improvement lies with the connector and server. For example, the effort to get into the local machine sometimes causes the emulator to become slow, which then leads to failure in testing, and this is the usual issue I've encountered from Appium. An additional feature I'd like added to Appium in its next release is being able to do automation in iOS without using XPath and the name of the element. In Xcode, you can use previous UI tests for detecting elements, but in Appium, you have to use Xpath and the element name instead of being able to directly put the X-UiPath, which is what you can do in Xcode. In iOS as well, sometimes the element doesn't have a name or a path. Sometimes, there's also no element."
"Appium can improve when the case fails, there should be a feature where you can generate the report from Appium. Once you're on a test case, automatically the screenshot should be captured which would avoid manual intervention. These features would be beneficial to migrate to Appium."
"The setup and installation were a problem for us at first."
"It needs to accommodate applications that use React.js and AngularJS."
"Configuration-wise, there is a lot of room for improvement."
"Support-wise, it could be better."
"What needs improvement in Appium is its documentation. It needs to give more context on the libraries that Appium is using under the hood. For example, my team is using Appium for Android automation, and a lot of times, I feel that there's functionality that's available through the Appium interface, that exists within the UIAutomator, but there aren't a lot of useful or helpful resources on the internet to find that information, so it would be good to have some linkage with the underlying platform itself. Another room for improvement in Appium is that it's buggy sometimes. For example, at times, there's a bug in the inspector application that doesn't allow me to save my desired capability set, so it would be nice to get that bug fixed, but overall, Appium is a good tool. The Touch Actions functionality in Appium also needs improvement. For example, if I want to initiate a scroll on the device that I'm running Appium on, sometimes Swipe works, but in other situations, I have to explicitly use action chains, so I'm not too sure what's the better approach. What I'd like to see in the next version of Appium is a more intelligent and more intuitive AppiumLibrary, in terms of identifying menus and scroll bars, etc., because right now, I'm unsure if I have to do a lot of export reversals to get to the elements I'm looking for. It would be nice to have some functionality built in, which would allow me to easily get those exports."
"If it had more facility for configuration it would be a spectacular solution."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"The interface can be a bit more intuitive."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
Appium is ranked 7th in Mobile Development Platforms with 25 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews. Appium is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Appium writes "It's easy to launch applications". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appium is most compared with Tricentis Tosca, Katalon Studio, Perfecto, Xamarin Platform and SmartBear TestComplete, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM.
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