Appium vs ServiceNow comparison

Cancel
You must select at least 2 products to compare!
Appium Logo
1,335 views|1,067 comparisons
ServiceNow Logo
17,724 views|10,829 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Appium and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms.
To learn more, read our detailed Mobile Development Platforms Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is easy to use.""Appium has easy interaction with mobile.""It runs completely flawlessly and seamlessly every day.""We do not need to pay for the solution. It’s free.""Obviously because of automation, it reduces manual testing efforts.""The most valuable features of Appium are the in-built functionality, which we can use in our code. For example, move back, move front, navigate one page before, and navigate one page ahead. You can do this by using the in-built functions from Appium.""The best feature of Appium is that it allows you to inspect the element. With the Appium Inspector, you don't have to install another application to do the inspection. I also like that Appium has Android device connectivity. Currently, most people use Appium as automation software, and I haven't found any other tool that's more powerful than Appium.""It's an open-source solution with a very large community and available documentation."

More Appium Pros →

"It's great to do statuses or to review tasks.""ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on.""The Workflow feature is the most valuable.""ServiceNow is an industry leader in multiple areas and provides an excellent ROI.""It's a very low-code platform, and it's simple. The user experience is also really good.""The solution has very good automation tools.""The pricing of the product is quite good. It's not too expensive.""It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."

More ServiceNow Pros →

Cons
"I rarely use Appium nowadays because I'm now at the managerial level, but the last time I used it, whenever I selected and clicked on an element, Appium was very slow. I tried to debug it, but I still couldn't find the problem, so this is an area for improvement in the solution. Another area for improvement lies with the connector and server. For example, the effort to get into the local machine sometimes causes the emulator to become slow, which then leads to failure in testing, and this is the usual issue I've encountered from Appium. An additional feature I'd like added to Appium in its next release is being able to do automation in iOS without using XPath and the name of the element. In Xcode, you can use previous UI tests for detecting elements, but in Appium, you have to use Xpath and the element name instead of being able to directly put the X-UiPath, which is what you can do in Xcode. In iOS as well, sometimes the element doesn't have a name or a path. Sometimes, there's also no element.""Appium can improve when the case fails, there should be a feature where you can generate the report from Appium. Once you're on a test case, automatically the screenshot should be captured which would avoid manual intervention. These features would be beneficial to migrate to Appium.""The setup and installation were a problem for us at first.""It needs to accommodate applications that use React.js and AngularJS.""Configuration-wise, there is a lot of room for improvement.""Support-wise, it could be better.""What needs improvement in Appium is its documentation. It needs to give more context on the libraries that Appium is using under the hood. For example, my team is using Appium for Android automation, and a lot of times, I feel that there's functionality that's available through the Appium interface, that exists within the UIAutomator, but there aren't a lot of useful or helpful resources on the internet to find that information, so it would be good to have some linkage with the underlying platform itself. Another room for improvement in Appium is that it's buggy sometimes. For example, at times, there's a bug in the inspector application that doesn't allow me to save my desired capability set, so it would be nice to get that bug fixed, but overall, Appium is a good tool. The Touch Actions functionality in Appium also needs improvement. For example, if I want to initiate a scroll on the device that I'm running Appium on, sometimes Swipe works, but in other situations, I have to explicitly use action chains, so I'm not too sure what's the better approach. What I'd like to see in the next version of Appium is a more intelligent and more intuitive AppiumLibrary, in terms of identifying menus and scroll bars, etc., because right now, I'm unsure if I have to do a lot of export reversals to get to the elements I'm looking for. It would be nice to have some functionality built in, which would allow me to easily get those exports.""If it had more facility for configuration it would be a spectacular solution."

More Appium Cons →

"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information.""The customer service of the product right now isn't very good. It's an aspect they really need to improve.""Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things.""It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved.""There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting.""The interface can be a bit more intuitive.""if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future.""A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."

More ServiceNow Cons →

Pricing and Cost Advice
  • "This is an open source solution so it does not cost anything for licensing or otherwise."
  • "Appian is open-source, which is not licensed."
  • "The pricing of Appium is fine."
  • "The solution is free."
  • "Appium is free and open-source."
  • "As far as I know, Appium is a free solution. It's not for commercial use."
  • "We found out that we could explore features of the solution for 30 days trial. We can switch to a permanent license later if we want."
  • "I'm unsure if there's any cost associated with Appium. I got the free package which includes the server GUI application and the inspector application, and it was free to download, and that's all I need to get my work done. I'm not aware of any additional costs associated with the tool."
  • More Appium Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Mobile Development Platforms solutions are best for your needs.
    765,234 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:I do recommend Appium. It is an open-source solution and completely free of charge. We use Appium and Appium Studio as our base for any type of mobile automation for testing. It has a great interface… more »
    Top Answer:Appium helps me to do as much as much as I want to.
    Top Answer:The price is good for people to be able to make a favorable decision for the value.
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident.
    Ranking
    Views
    1,335
    Comparisons
    1,067
    Reviews
    17
    Average Words per Review
    510
    Rating
    8.0
    Views
    17,724
    Comparisons
    10,829
    Reviews
    23
    Average Words per Review
    458
    Rating
    8.4
    Comparisons
    Tricentis Tosca logo
    Compared 17% of the time.
    Katalon Studio logo
    Compared 17% of the time.
    Perfecto logo
    Compared 11% of the time.
    Xamarin Platform logo
    Compared 8% of the time.
    SmartBear TestComplete logo
    Compared 6% of the time.
    Learn More
    Overview

    Appium is an open-source mobile application development tool that is designed to give users complete control of their application development process. It enables them to optimize the development process when the need calls for it, and create the applications that they want in the most efficient manner they can.

    Appium Benefits

    Some of the benefits that come from using Appium include:

    • Ease of deployment. Appium is fairly simple for users to set up for the first time. Developers can download Appium and launch it with only a couple of clicks.
    • Easily track the results of application tests. Appium automatically creates reports when developers run application tests. These reports can give users insights into every aspect of the tests that they just ran. They can include detailed test results, screenshots of the test as it took place, and videos showing the test while it was in progress. Developers can also recall these reports with ease so that the information that was gathered is always at their disposal.
    • Gain deep insights into your application. Users can easily gain insight into the way that their application is running and how it might be improved. The reports that the system produces can provide developers with all of the data and insight that they need to improve their applications and make informed decisions.

    Appium Features

    When users choose to employ Appium’s mobile development solution, they gain access to many different capabilities. These features include:

    • Remote testing capability. Teams that are spread across the globe can collaborate and run tests from wherever they happen to be at the time. They can connect to Appium’s cloud testing feature and always have access to the latest iteration of the project they are working on.
    • Customizable test reporting capability. Appium enables users to customize the way that information from their tests is reported. They can create the kinds of reports that best reflect their objectives and needs. When specific information is needed, the reports can be formatted to show that particular aspect when the solution generates it.
    • Parallel testing capabilities. Developers who use Appium can run multiple application tests at the same time. This enables them to save time and resources while still accounting for every scenario that their applications might experience. Users can run all of the tests necessary to ensure that their applications are successful while spending the minimum amount of time doing so.

    Reviews from Real Users

    Appium is a solution that has a great deal to offer its users. It is a very complete mobile development solution that gives users the capabilities that they need to design their mobile applications with the greatest level of ease possible. Users can scale their application scripts to meet their needs. Additionally, developers can automate testing protocols, which reduces the amount of time and other resources that need to be devoted to the testing process. These two features make Appium a leader in the field of mobile application development.

    Jayanta K., automation and nft manager at a computer software company, writes, “The interface for mobile automation is helpful for scripting and execution. It's scalable and there are many testers who would like to automate. In terms of scripting, scalability is very good.

    The head of solutions delivery (systems) at a wellness & fitness company writes, “Obviously, because of automation, it reduces manual testing efforts.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    Nuvizz, Coupa Software, Eventbrite, Evernote
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Financial Services Firm40%
    Computer Software Company20%
    Wellness & Fitness Company10%
    Manufacturing Company10%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company15%
    Manufacturing Company8%
    Insurance Company6%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    REVIEWERS
    Small Business15%
    Midsize Enterprise23%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise14%
    Large Enterprise65%
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    Buyer's Guide
    Mobile Development Platforms
    March 2024
    Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Appium is ranked 7th in Mobile Development Platforms with 25 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews. Appium is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Appium writes "It's easy to launch applications". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appium is most compared with Tricentis Tosca, Katalon Studio, Perfecto, Xamarin Platform and SmartBear TestComplete, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM.

    We monitor all Mobile Development Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.