Aprimo vs. Oracle Service Cloud

As of February 2019, Aprimo is ranked 10th in Marketing Management vs Oracle Service Cloud which is ranked 1st in Marketing Management with 12 reviews. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Aprimo is most compared with IBM Campaign, Salesforce Marketing Cloud and Marketo. Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud.
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Aprimo Logo
1,149 views|515 comparisons
Oracle Service Cloud Logo
3,320 views|1,276 comparisons
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Use our free recommendation engine to learn which Marketing Management solutions are best for your needs.
316,786 professionals have used our research since 2012.
Ranking
10th
Views
1,149
Comparisons
515
Reviews
0
Followers
100
Avg. Rating
N/A
1st
Views
3,320
Comparisons
1,276
Reviews
12
Followers
272
Avg. Rating
9.2
Top Comparisons
Compared 22% of the time.
Compared 18% of the time.
Compared 16% of the time.
Compared 24% of the time.
Also Known As
Teradata AprimoOracle RightNow
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Aprimo
Oracle
Overview

Aprimo gives enterprises the advantage by streamlining and governing all the behind-the-scenes activities - from ideation to distribution - involved in delivering exceptional brand experiences.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
AT&T, Bank of America, SOS Children's VillagePacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Marketing Cloud and other solutions. Updated: January 2019.
316,786 professionals have used our research since 2012.
We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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