Aptean Onyx [EOL] vs Verint Open CCaaS comparison

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Executive Summary

We performed a comparison between Aptean Onyx [EOL] and Verint Open CCaaS based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Ranking
Unranked
In CRM
Views
615
Comparisons
578
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
CRM
March 2024
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
765,386 professionals have used our research since 2012.
Comparisons
Also Known As
Onyx, Consona
KANA Enterprise, Verint Workforce Engagement Cloud
Learn More
Overview
WHY IT'S DIFFERENT Because the CRM industry grew up delivering process technology to specific departments, namely sales and marketing, most CRM vendors still have difficulty delivering on the promise of customer relationship management that dissolves organizational barriers. Onyx CRM stands out from the crowd because it truly can put your customers at the center of all your operations across your enterprise and all your channels. WHY YOU NEED IT Your customers have expectations not only for a superior product, service, pricing and distribution, but also for an extraordinary experience. Extraordinary customer experiences go beyond pleasant interchanges and interactions. They stand out with distinction, drawn from your unique methods of doing business and the insight you have into your customers. They forge your competitive advantage. With Onyx CRM Software, you get: A 360-degree view of every customer and prospect Precisely targeted marketing campaigns. Better sales execution. Information, insights and automated workflows that support your business objectives. The ability to create personalized, differentiated customer experiences that drive revenue growth. WHAT YOU GET Onyx CRM software offers explicitly useful features that span the entire customer lifecycle, including: Role-based Application Views Customizable Interface Powerful Search Process Automation and Scripting Sales and Marketing Management Service and Support Management Outlook Integration Social Networking Links Mobile Interface Modern, Flexible Technology Dashboards and Reporting

In today's ever-changing business landscape, organizations are grappling with the need to adapt to the digital transformation while simultaneously improving customer experiences without incurring excessive labor costs. Traditional telephony-based Contact Center as a Service (CCaaS) solutions have struggled to keep pace with these changes, often lacking the functional maturity required to meet customer demands.

Verint's Open CCaaS offers a fresh approach. Unlike closed-off platforms, it provides an open ecosystem that seamlessly integrates with diverse communication infrastructures, liberating businesses from vendor lock-ins. This openness extends beyond integration, empowering organizations to harness best-of-breed CX solutions, omnichannel routing, and UI flexibility while accommodating third-party applications. Verint's unwavering commitment to automation through AI and bots ensures scalable and efficient customer interactions, enabling companies to enhance CX and optimize resources.

With the Verint Platform, businesses can confidently embark on their digital transformation journey, reaping real benefits such as a significant boost in NPS scores, reduced response times, increased agent productivity, lower cost per contact, and improved containment rates. Open CCaaS isn't just a solution; it's a transformative approach to customer engagement that aligns with the demands of the modern business landscape, making Verint the partner of choice for those seeking to close the Engagement Capacity Gap and secure a successful future in the digital age.

Sample Customers
Calamos Investments, H.J Heinz Company, Lakeside Foods, NorgesGruppen, Tuko Logistics, Vmware
Albelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of Minneapolis
Top Industries
No Data Available
VISITORS READING REVIEWS
Financial Services Firm28%
Healthcare Company12%
Government10%
Insurance Company9%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise11%
Large Enterprise75%
Buyer's Guide
CRM
March 2024
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
765,386 professionals have used our research since 2012.

Aptean Onyx [EOL] doesn't meet the minimum requirements to be ranked in CRM while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. Aptean Onyx [EOL] is rated 0.0, while Verint Open CCaaS is rated 0.0. On the other hand, Aptean Onyx [EOL] is most compared with , whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Calabrio WFM, Avaya Workforce Engagement and NICE Workforce Optimization.

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