We performed a comparison between ARCON Privileged Access Management and CyberArk Privileged Access Manager based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Session recording is the most valuable feature, as it covers compliance and it also covers our in-house applications."
"That dashboard is okay."
"We use ARCON Privileged Access Management to monitor and record our admin users' activity."
"Video and audio logs are there for any activities that the privileged admin carries out."
"Technical support is good. I rate the technical support an eight out of ten."
"Previously, we had to go through some effort to change the credentials of our devices. The process was subject to human error... For things like managing credentials, some kind of register had to be maintained. With the Password Vault of ARCON, all these processes are automated. The credentials are changed, as per the schedule. The information is encrypted, kept in our vault, and sent to all the email addresses within the ARCON solution itself."
"100% compliant and you don't have to maintain ID management for each and every user."
"The most valuable feature is it is easy to use and the interface is intuitive."
"The established sessions on the target systems are fully isolated and the privileged account credentials are never exposed to the end-users or their client applications and devices."
"The Vault offers great capabilities for structuring and accessing data."
"It is a robust product."
"It is a single tool that isolates possible kinds of malware. You get lateral movement blocking and auditing information, e.g., you know who is doing what. You are getting protections from the service as well as a useful environment. All your admins can easily go in and out of your company while accessing your servers in a secure way, even if they are working abroad."
"The flexibility of integrating with other technologies is important because of a lot of applications - a lot of COTS products - are not supported when we are bringing the application IDs. The CyberArk platform provides a lot of opportunities to do customization."
"The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it a five."
"It provides an accountability to the individuals who are using it, knowing that it is audited and tracked."
"We are able to know who is accessing what and when; having accountability."
"Sometimes it gets stuck between servers and I would like to see this improved in the future."
"One common problem I faced with ARCON PAM was compatibility issues with certain software versions."
"Anti-bridging should be built into product."
"The auto-password change feature which was recently added. It is supposed to change the password. However, in some cases, while changing the password, it has caused me to lose to connection due to network-related issues or something similar. What we need to have is a type of log for failure of password change."
"ARCON Privileged Access Management is not a user-friendly solution, and the application flow from one screen to another is very complex."
"If an ID gets locked, the tool cannot unlock it, making it an area where improvements are required."
"This product is lacking in terms of dashboarding analytics and should have user behavior analytics. It should also have better dashboarding for executive management and security managers, which this product is missing."
"They need to support all web browsers. At the moment it only supports Explorer, IE. They have to come up with a solution to support all browsers."
"There is room for improvement in the availability of custom connectors on the marketplace for this solution. Additionally, their services for the CICD pipeline and ease of integration could be improved."
"More additional features as far as the REST is concerned, because we have something which was the predecessor to REST. A lot of the features which were in the predecessor have not necessarily been ported over to REST yet."
"What could be improved in CyberArk Privileged Access Manager is the licensing model. It should be more flexible in terms of the users. Currently, it's based on the number of users, but many users only log in once in four months or once in five months. It would be great if the licensing model could be modified based on user needs. We even have users who have not logged in even once."
"CyberArk Privileged Access Manager could improve the integration with other solutions and ease of use. Additionally, there should be a feature to have remote connections without a VPN."
"Some aspects of the administration need improvement, though they have recently made improvements to the API. However, the management with the interface and configuration are not so user-friendly. It has not changed much during all the years that CyberArk has been on the market. The management part, like platform management as well as PSM connectors definition and management, could be improved, even if it has already been done with the API."
"CyberArk has to continue to evolve with that threat landscape to make sure that they're still protecting those credentials that are owned by those that have privileged accounts in the firms."
"This is probably a common thing, but they do ask for a lot of log files, a lot of information. They ask you to provide a lot of information to them before they're willing to give you anything at all upfront. It would be better if they were a little more give-and-take upfront: "Why don't you try these couple of things while we take your log files and stuff and go research them?" A little bit of that might be more helpful."
"The initial setup was a bit complex."
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ARCON Privileged Access Management is ranked 8th in Privileged Access Management (PAM) with 32 reviews while CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 142 reviews. ARCON Privileged Access Management is rated 7.8, while CyberArk Privileged Access Manager is rated 8.8. The top reviewer of ARCON Privileged Access Management writes "Offers good session monitoring and recording features". On the other hand, the top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". ARCON Privileged Access Management is most compared with Cisco ISE (Identity Services Engine), BeyondTrust Endpoint Privilege Management, ManageEngine PAM360, Delinea Secret Server and WALLIX Bastion, whereas CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and CyberArk Identity. See our ARCON Privileged Access Management vs. CyberArk Privileged Access Manager report.
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