We performed a comparison between ArcSight ESM and LogRhythm SIEM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: ArcSight ESM is praised for its well-designed dashboard, real-time reporting, and threat intelligence capabilities that leverage AI and correlation tools. Users also like ArcSight’s seamless integration and effortless management. Users praised LogRhythm SIEM for its user-friendly centralized dashboard, strong integration capabilities, and event-filtering capabilities. ArcSight ESM users have recommended improvements in training, speed, and data administration. LogRhythm SIEM has the potential to improve its SOAR and NDR features, platform stability, and MDI integration. LogRhythm users requested expanded log storage, better load balancing, and streamlined search capabilities.
Service and Support: Some ArcSight ESM users have found the support to be responsive and helpful, while others have faced issues with slow response times and a lack of expertise. LogRhythm SIEM was generally praised for its helpful and knowledgeable support, although there have been occasional delays and knowledge problems.
Ease of Deployment: Some said that ArcSight ESM is straightforward to set up, while others noted that integration with other systems can be challenging and requires specialized knowledge. LogRhythm SIEM's setup is considered to be straightforward. However, it is more time-consuming and complex for enterprise deployments involving multiple components or vendors, and users often require assistance from professional services or LogRhythm-certified engineers.
Pricing: Users consider the pricing of ArcSight ESM to be reasonable and affordable. LogRhythm SIEM’s license typically includes all elements. However, enterprise customers may encounter complexities related to additional features and add-ons.
ROI: ArcSight ESM delivers an ROI by helping clients achieve compliance objectives and prevent incidents. LogRhythm SIEM has proven to be highly valuable, delivering a significant ROI by reducing the mean time to detect and respond.
"The UI-based analytics are excellent."
"Microsoft Sentinel comes preloaded with templates for teaching and analytics rules."
"The connectivity and analytics are great."
"The solution offers a lot of data on events. It helps us create specific detection strategies."
"I like the KQL query. It simplifies getting data from the table and seeing the logs. All you need to know are the table names. It's quite easy to build use cases by using KQL."
"I've worked on most of the top SIEM solutions, and Sentinel has an edge in most areas. For example, it has built-in SOAR capabilities, allowing you to run playbooks automatically. Other vendors typically offer SOAR as a separate licensed solution or module, but you get it free with Sentinel. In-depth incident integration is available out of the box."
"Sentinel's most important feature is the ability to centralize all the logs in one place. There's no need to search multiple systems for information."
"The native integration of the Microsoft security solution has been essential because it helps reduce some false positives, especially with some of the impossible travel rules that may be configured in Microsoft 365. For some organizations, that might be benign because they're using VPNs, etc."
"The webpage algorithm is the most valuable feature because it was the fastest feature for searching the logs, events, and correlation."
"The product is quite mature. It's been around for a long time."
"We utilize ArcSight ESM for real-time threat detection in our organization. We have custom rules that we've developed on top of the WAN services, along with scheduled licensing activities."
"Once the rules are defined, it is capable of detecting minute changes in the systems, which are effectively based on the entries in the log."
"There are many features that are good for clients who are looking for a good SIEM solution. They like the ease of creating a business that is effective and impressive."
"Once the rules are defined, it becomes easy to detect changes and generate automated logs."
"Stable solution with good customer service support."
"ArcSight gives us better visibility into threats that were unknown earlier."
"LogRhythm does a very good job of helping SOCs manage their workflows."
"It has helped us centralize and have better visibility into devices on our network. We are better able to respond to threats in a timely manner."
"We integrated Azure logs with it and that makes it simpler. Rather than having to log into the portal, we can just check everything in one place. We can compare those to our Windows and host logs to see if any problems correlate between them."
"Compliance reporting is another great feature of this product. It has built in reports right out of the box."
"Automations are very valuable. It provides the ability to automate some of our small use cases. The ability to integrate with other products that use an API is also very useful. LogRhythm has a plugin for it that we can connect and start to move down towards the path of a single pane of glass instead of having multiple or different tools."
"It allows us to automate a lot of things with a smaller team."
"The GUI is very intuitive and the solution has good integration."
"Overall effectiveness is very good. I like how it is oriented to both analysts and technical support people. It's easily adopted by end users as much as by technologists."
"I believe one of the challenges I encountered was the absence of live training sessions, even with the option to pay for them."
"When we pass KPIs to the governance department, there's no option to provide rights to the data or dashboard to colleagues. We can use Power BI for this, but it isn't easy or convenient. They should just come up with a way to provide limited role-based access to auditing personnel"
"If we want to use more features, we have to pay more. There are multiple solutions on the cloud itself, but the pricing model package isn't consistent, which is confusing to clients."
"The AI capabilities must be improved."
"Improvement-wise, I would like to see more integration with third-party solutions or old-school antivirus products that have some kind of logging capability. I wouldn't mind having that exposed within Sentinel. We do have situations where certain companies have bought licensing or have made an investment in a product, and that product will be there for the next two or three years. To be able to view information from those legacy products would be great. We can then better leverage the Sentinel solution and its capabilities."
"We've seen delays in getting the logs from third-party solutions and sometimes Microsoft products as well. It would be helpful if Microsoft created a list of the delays. That would make things more transparent for customers."
"The learning curve could be improved. I am still learning it. We were able to implement the basic features to get them up and running, but there are still so many things that I don't know about all its features. They have a lot of features that we have not been able to use or apply. If they could work on reducing the solution's learning curve, that would be good. While there is a training course held by Microsoft to learn more about this solution, there is a cost associated with it."
"If Azure Sentinel had the ability to ingest Azure services from different tenants into another tenant that was hosting Azure Sentinel, and not lose any metadata, that would be a huge benefit to a lot of companies."
"What could be improved in ArcSight Enterprise Security Manager (ESM) is its analytics feature. That feature should be more powerful and have more correlation in terms of AI/ML, though MicroFocus has done a good job in adding analytics to ArcSight Enterprise Security Manager (ESM) which has become a big draw to customers. What I'd like to see in the next release of the solution is the addition of AI/ML features."
"The product should include a lot more predefined scenarios so the adopted company will have knowledge and a broader skill set in security and network."
"The tool should improve its UI. It also should make data more searchable."
"I am having issues with report generation with older versions. I don't know if this is because of compatibility issues, but report generation has been a little bit difficult in older versions. It is not similar to the newer and current versions. We are looking at moving to the cloud. It would be good if ArcSight ESM can move to the cloud. They already seem to be working on this. It would also be very helpful and great if we can integrate external threat intelligence, machine learning, and AI into this solution. It has good dashboards, but they can always be better. Its stability can also be improved."
"The customer experience could be improved."
"HPE ArcSight has a quite steep learning curve."
"Currently lacks SOAR feature."
"The analytics feature is not reliable and needs improvement for more detailed analysis."
"I would like to see APIs well-documented and public facing, so we can get to them all."
"We need to get better training for things like creating code and playlists. The way it's done now takes a long time."
"LogRhythm NextGen SIEM could improve by adding more applications for the banking sector. There are not any custom applications at this time."
"Parsing is totally controlled by LogRhythm and they do not allow any partner or any third-party to handle this part and this is a key challenge on my end."
"Stability has probably been one area where Health Checks have not been great with the product. We have been told that they are going to improve Health Checks on product, though we do struggle with them on a daily basis."
"I would like to see more integration with more products that are out there within the same security field."
"The product's stability needs improvement."
"We would like to see more things out of the console into the web UI. I guess this is what they are doing in 7.4."
More ArcSight Enterprise Security Manager (ESM) Pricing and Cost Advice →
ArcSight Enterprise Security Manager (ESM) is ranked 12th in Security Information and Event Management (SIEM) with 93 reviews while LogRhythm SIEM is ranked 6th in Security Information and Event Management (SIEM) with 166 reviews. ArcSight Enterprise Security Manager (ESM) is rated 7.8, while LogRhythm SIEM is rated 8.4. The top reviewer of ArcSight Enterprise Security Manager (ESM) writes "Allows for monitoring logs according to industry standards within ESM but has a total capacity capped at 12 TB, limiting real-time data retention periods". On the other hand, the top reviewer of LogRhythm SIEM writes "The solution reduced our investigation time from days to hours and assists in managing our workflows". ArcSight Enterprise Security Manager (ESM) is most compared with Splunk Enterprise Security, ArcSight Intelligence, Trellix ESM, IBM Security QRadar and Securonix Next-Gen SIEM, whereas LogRhythm SIEM is most compared with IBM Security QRadar, Splunk Enterprise Security, Wazuh, Fortinet FortiSIEM and LogRhythm Axon. See our ArcSight Enterprise Security Manager (ESM) vs. LogRhythm SIEM report.
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