We performed a comparison between ArcSight Enterprise Security Manager (ESM) and ArcSight Intelligence based on real PeerSpot user reviews.
Find out in this report how the two Security Information and Event Management (SIEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Sentinel has an intuitive, user-friendly way to visualize the data properly. It gives me a solid overview of all the logs. We get a more detailed view that I can't get from the other SIEM tools. It has some IP and URL-specific allow listing"
"It has a lot of great features."
"Sentinel's most important feature is the ability to centralize all the logs in one place. There's no need to search multiple systems for information."
"The product can integrate with any device."
"The analytics has a lot of advantages because there are 300 default use cases for rules and we can modify them per our environment. We can create other rules as well. Analytics is a useful feature."
"Sentinel pricing is good"
"The most valuable features in my experience are the UEBA, LDAP, the threat scheduler, and integration with third-party straight perform like the MISP."
"It is easy to implement (turn on) - does need a skilled analyst to develop queries and playbooks."
"It makes maintenance very easy."
"The tool is good for correlation and aggregation. We use it as a collection platform."
"This process has helped to improve our organization because we have centralized the intra-group security equipment logs."
"Once the rules are defined, it becomes easy to detect changes and generate automated logs."
"We do consulting and I get feedback from our clients that the product really helped them with compliance, especially with GDPR."
"I value the event correlation of this product."
"The product is quite mature. It's been around for a long time."
"I would rate the ease of use for new users an eight out of ten, with ten being easy to use. It is a good tool."
"The ability to tailor an environment to suit our specific use cases is a major advantage of ArcSight compared to other logging servers such as Splunk."
"The most valuable feature of ArcSight Intelligence is a single console where the entire dashboard gives all the connected details in a single place."
"The platform helps us improve threat detection capabilities."
"We found the correlation engine to be very good. It takes logs from different types of devices and does the correlation in a good way."
"The product has a valuable interface."
"They should integrate it with many other software-as-a-service providers and make connectors available so that you don't have to do any sort of log normalization."
"Sentinel could improve its ticketing and management. A few customers I have worked with liked to take the data created in Sentinel. You can make some basic efforts around that, but the customers wanted to push it to a third-party system so they could set up a proper ticketing management system, like ServiceNow, Jira, etc."
"We do have in-built or out-of-the-box metrics that are shown on the dashboard, but it doesn't give the kind of metrics that we need from our environment whereby we need to check the meantime to detect and meantime to resolve an incident. I have to do it manually. I have to pull all the logs or all the alerts that are fed into Sentinel over a certain period. We do this on a monthly basis, so I go into Microsoft Sentinel and pull all the alerts or incidents we closed over a period of thirty days."
"We'd like also a better ticketing system, which is older."
"The dashboards can be improved. Creating dashboards is very easy, but the visualizations are not as good as Microsoft Power BI. People who are using Microsoft Power BI do not like Sentinel's dashboards."
"We are invoiced according to the amount of data generated within each log."
"There are certain delays. For example, if an alert has been rated on Microsoft Defender for Endpoint, it might take up to an hour for that alert to reach Sentinel. This should ideally take no more than one or two seconds."
"The only thing is sometimes you can have a false positive."
"ArcSight ESM could improve by adding more features and documentation. There needs to be more documentation."
"The visualization is not very good compared to Splunk."
"The initial setup could be more straightforward."
"I am having issues with report generation with older versions. I don't know if this is because of compatibility issues, but report generation has been a little bit difficult in older versions. It is not similar to the newer and current versions. We are looking at moving to the cloud. It would be good if ArcSight ESM can move to the cloud. They already seem to be working on this. It would also be very helpful and great if we can integrate external threat intelligence, machine learning, and AI into this solution. It has good dashboards, but they can always be better. Its stability can also be improved."
"Its search part can be improved. When I go to the console and search for a few logs or something else, it takes a lot of time. When I try to search for three days or one week, it takes too much time. This is a major area of improvement. I wanted them to include features like SOAR, threat intelligence, and automation, and they seem to have included all these features in version 7.3 or 7.4."
"There are several improvements that we would like to see, including: Building a system based on a log collection (SOC), a scenario for external encroachment, and Operator training."
"When we need to consume old events, we have to wait for a long time. ArcSight should improve the database capability to reply to queries faster. It would also be interesting if they implemented network visibility. For example, they could add a feature like NetWitness with a model just for looking through the packets."
"What could be improved in ArcSight Enterprise Security Manager (ESM) is its analytics feature. That feature should be more powerful and have more correlation in terms of AI/ML, though MicroFocus has done a good job in adding analytics to ArcSight Enterprise Security Manager (ESM) which has become a big draw to customers. What I'd like to see in the next release of the solution is the addition of AI/ML features."
"The frequency of the updates that we are getting can be improved because the number and types of incidents that are happening at the global level are far more than what we are receiving. The frequency of updates feeds related to our rules should be increased. There should be more frequent information about the new rules that are coming and the global threats that are happening. There should be better options for dashboard creation. At present, the dashboards are good, but there is scope to make them better."
"The dashboard is not user-friendly and is in black and white."
"ArcSight Intelligence is a bit slower, and its speed should be improved."
"ArcSight Intelligence's pricing needs improvement."
"We haven't found the product fully scalable."
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ArcSight Enterprise Security Manager (ESM) is ranked 12th in Security Information and Event Management (SIEM) with 93 reviews while ArcSight Intelligence is ranked 31st in Security Information and Event Management (SIEM) with 5 reviews. ArcSight Enterprise Security Manager (ESM) is rated 7.8, while ArcSight Intelligence is rated 8.0. The top reviewer of ArcSight Enterprise Security Manager (ESM) writes "Allows for monitoring logs according to industry standards within ESM but has a total capacity capped at 12 TB, limiting real-time data retention periods". On the other hand, the top reviewer of ArcSight Intelligence writes "A user-friendly solution that can be used to integrate the logs properly with different connectors". ArcSight Enterprise Security Manager (ESM) is most compared with Splunk Enterprise Security, Trellix ESM, IBM Security QRadar, AWS Security Hub and LogRhythm SIEM, whereas ArcSight Intelligence is most compared with Exabeam Fusion SIEM and Splunk User Behavior Analytics. See our ArcSight Enterprise Security Manager (ESM) vs. ArcSight Intelligence report.
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