We compared Arctic Wolf Managed Detection and Response and CrowdStrike Falcon Complete based on our user's reviews in several parameters.
The Arctic Wolf Managed Detection and Response system is praised for its comprehensive threat detection abilities, proactive approach to security, and expert guidance. On the other hand, CrowdStrike Falcon Complete is appreciated for its advanced threat detection capabilities, quick incident response times, and proactive protection against cyber threats. Key differences include Arctic Wolf's user-friendly interface and CrowdStrike's extensive visibility into network activities. CrowdStrike's efficient deployment process is highlighted, while Arctic Wolf's customer service and support receive high praise. Areas of improvement for Arctic Wolf involve better integration and customizable reporting options, while CrowdStrike users seek enhancements in system compatibility and scanning efficiency. Ultimately, both solutions provide positive returns on investment, improved security, and efficient incident response times for users.
Features: Arctic Wolf Managed Detection and Response is valued for its comprehensive threat detection, real-time monitoring, proactive security approach, and user-friendly interface. CrowdStrike Falcon Complete stands out for its advanced threat detection, extensive network visibility, and seamless integration with existing security tools.
Pricing and ROI: In terms of setup cost, users have provided feedback on their experience with Arctic Wolf Managed Detection and Response, while CrowdStrike Falcon Complete offers a fair pricing structure with reasonable setup costs. The licensing process for CrowdStrike is straightforward, ensuring ease of use for customers., Arctic Wolf Managed Detection and Response offers a positive ROI with successful outcomes, improved security, and reduced risks. Users value its effective and efficient service. CrowdStrike Falcon Complete also provides a highly positive ROI with significant returns and improved security. Users praise its effectiveness in preventing cyber threats and value its comprehensive monitoring and real-time alerts. Both solutions offer cost-effective ROI.
Room for Improvement: Arctic Wolf Managed Detection and Response users have mentioned the need for better integration with existing security tools, more customizable reporting options, and improvements in user interface and ease of use. They also expressed the desire for faster response times and proactive threat hunting capabilities. CrowdStrike Falcon Complete users have identified areas for improvement in system compatibility, response time, scanning efficiency, and visibility into threats. They highlighted the challenges with compatibility and the importance of faster response times. Users also emphasized the need for improved scanning efficiency and accuracy, as well as enhanced visibility into identified threats.
Deployment and customer support: The reviews for Arctic Wolf Managed Detection and Response highlight that the time required for deployment, setup, and implementation varied among users. Some reported spending three months on deployment and an additional week on setup, while others mentioned a week for both. In comparison, the reviews for CrowdStrike Falcon Complete emphasize the need to consider the context in which terms like deployment, setup, and implementation are used. For example, if a user mentioned spending three months on deployment and an additional week on setup, both timeframes should be taken into account. However, if a user mentioned needing a week for both deployment and setup, these terms likely refer to the same time period., The customer service of Arctic Wolf Managed Detection and Response is highly appreciated for prompt and efficient assistance, while CrowdStrike Falcon Complete's customer service is praised for being exceptionally helpful, responsive, and efficient.
The summary above is based on 56 interviews we conducted recently with Arctic Wolf Managed Detection and Response and CrowdStrike Falcon Complete users. To access the review's full transcripts, download our report.
"The case interface is Binary Defense MDR's most valuable feature."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The most valuable aspect of this solution is the managed detection and response component."
"After an easy onboarding, the monitoring started immediately."
"Having quarterly meetings with the team to review the last 90 days and determine what if any changes need to be made."
"What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM."
"Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not."
"The visibility into our endpoints is huge."
"The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious."
"The product provides integrations with several different SaaS applications."
"The prevention capabilities hold the utmost value."
"I like Falcon's AI functionality and vulnerability management. That has been so helpful. Falcon Complete can manage vulnerabilities, quarantine threats, and do all kinds of forensic incident analysis. It's a lightweight solution that only uses 1% of the CPU, which is a game changer. Other EDRs have had high CPU usage."
"Falcon Complete's best features are its detailed reporting and user-friendliness."
"The AI and the group knowledge base that they get from having multiple clients in the cloud is very useful to us."
"I am not a CrowdStrike fanboy, but as an IT leader, they make my life easy. I like proactive monitoring and remediation, so I do not have to guess or run around. They are doing everything for me."
"CrowsStrike Falcon Complete is a good solid endpoint protection solution; it has a good engine and is on par in terms of efficacy with SentinelOne, and with Microsoft Defender for endpoint protection."
"It is an endpoint protection product. It has a very good reporting engine and dashboard. It has a good set of endpoint controls. It provides an effective set of protections. When we throw malware and stuff like that at it, it is able to stop them."
"The stability is great for CrowdStrike Falcon Complete."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"I would like to get more reports from Binary Defense about what they're blocking."
"We found a couple of bugs in the user interface."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"We need an easier way to audit and act on agents."
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."
"We get a lot of false alarms, but that's because they don't know our network in detail. I think that could be alleviated if we told them more about our network so they could create rules to skip some of those things."
"It would be great if the whole process of determining vendor risk could be simplified by Arctic Wolf."
"More integrations with various security tools to improve data ingestion would be beneficial."
"It will be helpful if the dashboard is more granular."
"It's nitpicky; however, if it could integrate with more of our products, like our CRM, that would be ideal. They may only integrate with Salesforce. We use a different mid-market CRM."
"The implementation process could be a little more streamlined."
"Some dashboards can be very complex, but once you get to know them, it is very logical."
"The downside is that if you are using a device offline, not connected to the internet, you will potentially have exposure."
"The performance slows down by between 10% and 40%, depending on what type of work the machine is doing."
"We have a problem with the CrowdStrike Falcon Complete agent. It was closing the communication with the network or other computers."
"They are doing very well in continuously improving their product. The only thing is that it is completely cloud-based, and some customers don't really like that type of approach, but you can only provide such a solution when you have cloud-based intelligence. On the other end, we know that it is sometimes a breaking point for some of the customers. They could potentially have an on-prem or hybrid solution. Any antivirus needs to have its features updated. If there could be a relay between them, it would be helpful, but that's very hard to do. So, you either accept that approach and have the benefit with this little disadvantage."
"I would improve the Operational Technology environment functionalities."
"We're a small organization. I'm not sure how it would fare if you were larger and had more and more users and added complexity."
"The initial setup was slightly complex although it's an easier solution."
More Arctic Wolf Managed Detection and Response Pricing and Cost Advice →
Arctic Wolf Managed Detection and Response is ranked 2nd in Managed Detection and Response (MDR) with 17 reviews while CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 74 reviews. Arctic Wolf Managed Detection and Response is rated 9.2, while CrowdStrike Falcon Complete is rated 8.6. The top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". On the other hand, the top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". Arctic Wolf Managed Detection and Response is most compared with Huntress, Red Canary MDR, Microsoft Defender Experts for Hunting, SentinelOne Vigilance and Adlumin Security Operations Platform, whereas CrowdStrike Falcon Complete is most compared with Blackpoint Cyber MDR, Secureworks Taegis ManagedXDR, Sophos MDR, Red Canary MDR and Huntress. See our Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete report.
See our list of best Managed Detection and Response (MDR) vendors.
We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
