Compare Arctic Wolf AWN CyberSOC vs. Dell Secureworks

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We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

"Security protection is the best feature of this product.""Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not."

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"The most valuable features are IDS and IPS."

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"It can sometimes take up to an hour to get notification of a problem and that's a long time.""They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."

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"In the next release of this solution, I would like to see file integrity monitoring."

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Questions from the Community
Top Answer: Security protection is the best feature of this product.
Top Answer: Licensing is paid monthly with an annual contract which we can upgrade as needed. It's based on the number of users and number of elements. It's a fixed monthly rate based on the number of elements… more »
Top Answer: I think the response time could be improved. It can sometimes take up to an hour to get notification of a problem and that's a long time. We currently report to users directly from our own dashboard… more »
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To effectively combat cyber threats, the AWN CyberSOC service relies on a one-two punch of human expertise and machine intelligence. It’s not a product but a discipline, where dedicated Concierge Security teams tackle security matters using the full spectrum of defense mechanisms for prevention, detection, and response.

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Sample Customers
Madison Memorial Hospital, Bay Federal Credit Union, Zelle LLP, Maslon LLP
Cycorp, Intelligence Ltd., MultiLing, 4Front Credit Union, Lone Star National Bank
Top Industries
Computer Software Company26%
Comms Service Provider15%
Manufacturing Company6%
Healthcare Company5%
Computer Software Company32%
Insurance Company7%
Comms Service Provider7%
Financial Services Firm6%

Arctic Wolf AWN CyberSOC is ranked 2nd in SOC as a Service with 2 reviews while Dell Secureworks is ranked 3rd in Managed Security Services with 1 review. Arctic Wolf AWN CyberSOC is rated 8.0, while Dell Secureworks is rated 8.0. The top reviewer of Arctic Wolf AWN CyberSOC writes "Alerts and points exactly to where we need to go, gives good prescriptive guidance, and allows customization of alerts based on your requirements". On the other hand, the top reviewer of Dell Secureworks writes "Event monitoring and logging that is stable and easy to set up". Arctic Wolf AWN CyberSOC is most compared with CrowdStrike Falcon Complete, Rapid7 MDR, Alert Logic, eSentire and SentinelOne Vigilance, whereas Dell Secureworks is most compared with Symantec Cyber Security Services, Trustwave Managed Security Services, Alert Logic, eSentire and IBM Managed Security Services.

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We monitor all SOC as a Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.