We performed a comparison between Arctic Wolf Managed Detection and Response and Red Canary MDR based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The case interface is Binary Defense MDR's most valuable feature."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"Security protection is the best feature of this product."
"What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM."
"We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources."
"The product provides integrations with several different SaaS applications."
"The visibility into our endpoints is huge."
"Having quarterly meetings with the team to review the last 90 days and determine what if any changes need to be made."
"They provide useful quarterly updates."
"Arctic Wolf is laser-focused on providing top-notch customer service."
"The most valuable feature of the solution is its automation part."
"The solution works well for what we use it for and the support and protection are good."
"The valuable features of this solution are it integrates well with different EDR software, such CrowdStrike, and Carbon Black, and the information it provides is helpful."
"The near real-time review translates into near real-time action. So, in addition to alerting, Red Canary MDR has response playbooks built out."
"The most valuable features of Red Canary MDR are its modeled after the MITRE ATT&CK framework and we can easily automate the containment of the endpoint. Additionally, it is easy to use and we have never had an issue with it."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"The current reporting system could benefit from improvement."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"We found a couple of bugs in the user interface."
"I would like to see more frequent check-ins with our security status."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"More integrations with various security tools to improve data ingestion would be beneficial."
"The implementation process could be a little more streamlined."
"We get a lot of false alarms, but that's because they don't know our network in detail. I think that could be alleviated if we told them more about our network so they could create rules to skip some of those things."
"They could probably expand on their integration tools. They can integrate with more security tools."
"It can sometimes take up to an hour to get notification of a problem and that's a long time."
"I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks."
"While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with."
"If you are not in the security field, this can be difficult to figure out from time to time."
"I would like there to be an on-premise version of this solution for our data centers because of the proliferation of online threats."
"The price could always be better."
"The most valuable feature of Red Canary MDR is the overall threat protection it provides."
"In general, the solution currently fails to provide a summary to its users."
"There should be an easier way to update agents to new levels in Red Canary MDR. However, it is not a huge issue but it would help."
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Arctic Wolf Managed Detection and Response is ranked 2nd in Managed Detection and Response (MDR) with 17 reviews while Red Canary MDR is ranked 11th in Managed Detection and Response (MDR) with 5 reviews. Arctic Wolf Managed Detection and Response is rated 9.2, while Red Canary MDR is rated 9.2. The top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". On the other hand, the top reviewer of Red Canary MDR writes "An open-source tool that offers great automation capabilities". Arctic Wolf Managed Detection and Response is most compared with CrowdStrike Falcon Complete, Huntress, Microsoft Defender Experts for Hunting, SentinelOne Vigilance and Adlumin Security Operations Platform, whereas Red Canary MDR is most compared with CrowdStrike Falcon Complete, Expel Workbench, Rapid7 MDR, ReliaQuest GreyMatter and Secureworks Taegis ManagedXDR. See our Arctic Wolf Managed Detection and Response vs. Red Canary MDR report.
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