We performed a comparison between ARIS BPA and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."you want to do modeling with the old notation form, ours was EPC, you can use the same object in the BPMN because the database is built in a way that you can use both things. So you only have to define it once, and if the notation form is BPMN and those kind of activities, you can use the same EPCs, so there is a connection between them."
"ARIS provides the basic foundation for any digital transformation an organization decides to take."
"The matrix model makes building relations easier."
"The technical support is good."
"The most valuable feature is the flexibility of the solution to fully customize the methodology according to the company's needs, and to enforce that methodology with features like filters, semantic checks, and reports."
"Platform that it supports covers legacy and new. Caters to moving older objects into an integrated DB, relatively popular ones: SQL, Oracle, etc."
"ARIS Reporting – Helps download valuable content from the tool in multiple formats."
"I am an advanced user. ARIS BPM is intuitive for me because I know the UML, BPMN, and EPC methodologies implemented in this tool. It is very easy to create processes for restructuring a company with some descriptions."
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."
"Powerful, full-featured business process management with excellent support"
"It is a stable product."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."
"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."
"The solution is difficult and not very exciting to learn."
"It needs external API and the ability to navigate back, similar to "Back" in web browser."
"Training is one of the important aspects for process awareness. As soon as a process is rolled out, process training is required. If ARIS could generate output in PowerPoint, it would be great for business users."
"Making it more customizable and easy to learn would be a benefit."
"Since ARIS 9.X was released, the product has not been as robust and responsive as the previous versions."
"ARIS needs to make a better user interface. The user interface sucks. The problem with ARIS is that they have two interfaces for the same product."
"ARIS has an internal fully customizable workflow system called APG, which is very good, but it’s targeted mostly at creating workflows related to ARIS content, and not general workflows to support other processes inside a company."
"I had a hard time with ARIS's access and licensing policy. It requires you to pay for each step you want to take forward with the solution."
"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."
"The previous versions had good training documents but the updated versions need to improve the documentation."
"If it could also be integrated with robotics, it could help with a lot of things, even if we don't have APIs, we could still talk to other applications. If it could invoke a bot, for example."
"Pega should work on redefining their model and creating a demand for their skills."
"This is a quite expensive product."
"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
"The cost of licensing could be improved."
ARIS BPA is ranked 6th in Business Process Management (BPM) with 64 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. ARIS BPA is rated 8.4, while Pega BPM is rated 8.2. The top reviewer of ARIS BPA writes "I can usually find an answer to my issue on ARIS Community". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". ARIS BPA is most compared with SAP Signavio Process Manager, ADONIS, Sparx Systems Enterprise Architect, Camunda and BiZZdesign HoriZZon, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and SAP Signavio Process Manager. See our ARIS BPA vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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