Compare ARIS Cloud vs. Pega BPM
ARIS Cloud is ranked 11th in Business Process Management with 5 reviews while Pega BPM is ranked 8th in Business Process Management with 7 reviews. ARIS Cloud is rated 8.4, while Pega BPM is rated 9.0. The top reviewer of ARIS Cloud writes "Easy to use with valuable features but the technical support needs improvement". On the other hand, the top reviewer of Pega BPM writes "Rapid renew structure allows for better implementation over other solutions and aids clients in serving their customers". ARIS Cloud is most compared with Signavio Process Manager, IBM Blueworks Live and Camunda BPM, whereas Pega BPM is most compared with Camunda BPM, Appian and ServiceNow. See our ARIS Cloud vs. Pega BPM report.
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 Find out what your peers are saying about ARIS Cloud vs. Pega BPM and other solutions. Updated: November 2019. 383,162 professionals have used our research since 2012. | |||||
Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros | |
In terms of UX design, somebody who has not had experience with ARIS will be able to use it very easily. The cloud version has the advantage that you can work on it from anywhere. Aris Connect opens collaboration opportunities between team members within the organization where they can actually submit change requests, navigate processes, and offer comments. It opens up the potential for BPM within the organization. I didn't see such an angle of a BPM portal with any other products. So I would say that's the best selling feature. In terms of using the cloud version, if you're somebody who, like myself, has got a lot of experience and understands measures and notations and things, basically it's unrestricted. You can do so many things. You can do your Archimaze, you can do BPMN. There's lots of stuff you can do in there and if you're a good field person and you cause yourself re-using things or whatever, then it's very nice, it's very easy to use. This solution has improved the way our organization does training. | The interface is quite simple and easy to use, even for beginners. The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system. Powerful, full-featured business process management with excellent support While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega. The most valuable features are case management and integration services. It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get. The user interface and the ease of developing the workflow for an application are valuable features. Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support. |
Cons | |
It would be very helpful if this solution were more open and could integrate with other solutions like ServiceNow. The trial version of this solution does not give you enough time to learn how to use it, so it should be extended to one year. If you have multiple tiers of approvals into that update of the policy, or the process design itself, it takes ages to prepare those internal flows within the system. On an enterprise level, the ability to onboard somebody quickly is cumbersome because it just has too many things in it. It's got something like a hundred or more techniques and things in it. I would like to see more support for architectural diagrams. | Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved. The pricing model needs to be improved. Right now, it's too expensive. Lack of stronger cloud support is somewhat inconvenient for users and implementation. What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works. The unit testing needs to improve, as well as the user interface. The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother. There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues. It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge. |
Pricing and Cost Advice | |
There is a student version of this solution that can be used for free. | May be somewhat more expensive than other solutions initially, but should have enhanced return on investment. The licensing fees are based on the number of users. They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments. They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products. |
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Ranking  | |
Views 1,212 Comparisons 872 Reviews 5 Average Words per Review 643 Avg. Rating 8.4 | Views 11,925 Comparisons 8,953 Reviews 7 Average Words per Review 570 Avg. Rating 9.0 |
Top Comparisons | |
 Compared 21% of the time.  Compared 17% of the time.  Compared 14% of the time. | Compared 23% of the time.  Compared 21% of the time.  Compared 13% of the time. |
Also Known As | |
| Process Live | Pegasystems, SmartBPM |
Learn | |
| Software AG | Pega |
Overview | |
ARIS Cloud is a full-scale Business-Process-as-a-Service product. It powers collaborative process improvement projects around the globe. | Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies. |
Offer | |
Learn more about ARIS Cloud | Learn more about Pega BPM |
Sample Customers | |
| Essent, Vodafone Iceland, Coca-Cola, Fraport | The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement |
Top Industries | |
No Data Available | Financial Services Firm71% Software R&D Company14% Retailer14% Software R&D Company32% Financial Services Firm13% Comms Service Provider10% Manufacturing Company7% |
Find out what your peers are saying about ARIS Cloud vs. Pega BPM and other solutions. Updated: November 2019.
383,162 professionals have used our research since 2012.
See also ARIS Cloud Reviews, Pega BPM Reviews, and our list of Best Business Process Management Companies.
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