Artificial Solutions Teneo vs. Oracle Service Cloud

As of February 2019, Artificial Solutions Teneo is ranked 37th in CRM vs Oracle Service Cloud which is ranked 2nd in CRM with 12 reviews. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Artificial Solutions Teneo is most compared with Oracle CRM. Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud.
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Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM. Updated: February 2019.
316,786 professionals have used our research since 2012.
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316,786 professionals have used our research since 2012.
Ranking
37th
out of 53 in CRM
Views
445
Comparisons
132
Reviews
0
Followers
61
Avg. Rating
N/A
2nd
out of 53 in CRM
Views
3,320
Comparisons
1,276
Reviews
12
Followers
272
Avg. Rating
9.2
Top Comparisons
Compared 24% of the time.
Also Known As
TeneoOracle RightNow
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Artificial Solutions
Oracle
Overview
Artificial Solutions Teneo is an Enterprise-strength NLI development and analytics platform that allows business users and developers to collaborate on creating sophisticated natural language applications in record time without the need for specialist linguistic skills.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
Skruvat, Widiba, IKEA, Deutsche Post, Yello Strom, The Co-operative Banking Group, Telenor, Norwegian Public Road Administration, Servei dOcupaci‹ de Catalunya (SOC), Alfa Romeo, Dom P_rignon, BuyVipPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM. Updated: February 2019.
316,786 professionals have used our research since 2012.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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