Artificial Solutions Teneo vs Zendesk comparison

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135 views|107 comparisons
Zendesk Logo
684 views|445 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Artificial Solutions Teneo and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "The price is very competitive."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • "There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
  • "You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."
  • More Zendesk Pricing and Cost Advice →

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    Top Answer:It's a very stable tool, very powerful.
    Top Answer:You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per… more »
    Top Answer:It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some… more »
    Ranking
    49th
    out of 167 in CRM
    Views
    135
    Comparisons
    107
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    16th
    out of 167 in CRM
    Views
    684
    Comparisons
    445
    Reviews
    5
    Average Words per Review
    560
    Rating
    8.2
    Comparisons
    Also Known As
    Teneo
    Zendesk Support, Zendesk Guide, Zendesk Sell
    Learn More
    Overview
    Artificial Solutions Teneo is an Enterprise-strength NLI development and analytics platform that allows business users and developers to collaborate on creating sophisticated natural language applications in record time without the need for specialist linguistic skills.

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    Sample Customers
    Skruvat, Widiba, IKEA, Deutsche Post, Yello Strom, The Co-operative Banking Group, Telenor, Norwegian Public Road Administration, Servei dOcupaci‹ de Catalunya (SOC), Alfa Romeo, Dom P_rignon, BuyVip
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm14%
    Construction Company10%
    Non Profit7%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Educational Organization10%
    Financial Services Firm6%
    University6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business46%
    Midsize Enterprise35%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise19%
    Large Enterprise56%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Artificial Solutions Teneo is ranked 49th in CRM while Zendesk is ranked 16th in CRM with 57 reviews. Artificial Solutions Teneo is rated 0.0, while Zendesk is rated 8.2. On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Artificial Solutions Teneo is most compared with , whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.