Aspect Call Center ACD vs. Aspect Unified IP

Aspect Call Center ACD is ranked 6th in Contact Center Platforms vs Aspect Unified IP which is ranked 3rd in Contact Center Platforms. Aspect Call Center ACD is most compared with Avaya Call Center, Avaya Contact Center Express and Genesys. Aspect Unified IP is most compared with Cisco CVP, Cisco Contact Center Enterprise and Avaya Aura.
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Top Comparisons
Top Comparisons
Compared 18% of the time.
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Compared 30% of the time.
Compared 15% of the time.
See more Aspect Unified IP competitors »
Also Known As
Also Known AsCall Center ACDUnified IP
Website/Video
Website/VideoAspect
Aspect
Overview
OverviewAspect Call Center Automatic Call Distribution (Inbound ACD Systems) automates the entire inbound customer interaction - from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys. Automatic call distribution (ACD) is used to direct incoming calls (or other channels) to the appropriate service agent. This particular system is designed to help make contact centers more efficient by using a set of automated rules to determine the appropriate representative for each caller. Some of the rules that help ensure quality include geographic matching, customer self- selection by IVR or by routing a customer based on account ID or ANI. An ACD strategy typically reduces call handling time and improves customer satisfaction by increasing the probability that a customer inquiry will be resolved during the first contact.Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.
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Sample Customers
Sample CustomersCVS Caremark Corporation, Telexpress Corporation, Ping An Insurance, HomeShop18, Asian Paints Ltd., Greater Cincinnati Water Works, Cellular One, CCS Companies, Northshore University HealthSystemNewport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com

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