Aspect Unified IP vs Aspect Via comparison

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40 views|36 comparisons
Alvaria Logo
77 views|61 comparisons
Ranking
14th
Views
40
Comparisons
36
Reviews
0
Average Words per Review
0
Rating
N/A
Views
77
Comparisons
61
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Unified IP
Call Center ACD, Aspect Call Center ACD
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Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.
Aspect Call Center Automatic Call Distribution (Inbound ACD Systems) automates the entire inbound customer interaction - from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys. Automatic call distribution (ACD) is used to direct incoming calls (or other channels) to the appropriate service agent. This particular system is designed to help make contact centers more efficient by using a set of automated rules to determine the appropriate representative for each caller. Some of the rules that help ensure quality include geographic matching, customer self- selection by IVR or by routing a customer based on account ID or ANI. An ACD strategy typically reduces call handling time and improves customer satisfaction by increasing the probability that a customer inquiry will be resolved during the first contact.
Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
CVS Caremark Corporation, Telexpress Corporation, Ping An Insurance, HomeShop18, Asian Paints Ltd., Greater Cincinnati Water Works, Cellular One, CCS Companies, Northshore University HealthSystem

Aspect Unified IP is ranked 14th in Contact Center Platforms while Aspect Via is ranked 11th in Contact Center as a Service (CCaaS). Aspect Unified IP is rated 0.0, while Aspect Via is rated 0.0. On the other hand, Aspect Unified IP is most compared with , whereas Aspect Via is most compared with Avaya IX Contact Center and Genesys Cloud CX.

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