Aspect Call Center ACD vs. Aspect Unified IP

As of February 2019, Aspect Call Center ACD is ranked 6th in Contact Center Platforms vs Aspect Unified IP which is ranked 3rd in Contact Center Platforms. Aspect Call Center ACD is most compared with Genesys, Avaya Call Center and Aspect Unified IP. Aspect Unified IP is most compared with Cisco Contact Center Enterprise, Cisco CVP and Avaya Aura.
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Ranking
6th
Views
533
Comparisons
223
Reviews
0
Followers
15
Avg. Rating
N/A
3rd
Views
835
Comparisons
422
Reviews
0
Followers
31
Avg. Rating
N/A
Top Comparisons
Compared 44% of the time.
Compared 26% of the time.
Compared 20% of the time.
Also Known As
Call Center ACDUnified IP
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Aspect
Aspect
Overview
Aspect Call Center Automatic Call Distribution (Inbound ACD Systems) automates the entire inbound customer interaction - from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys. Automatic call distribution (ACD) is used to direct incoming calls (or other channels) to the appropriate service agent. This particular system is designed to help make contact centers more efficient by using a set of automated rules to determine the appropriate representative for each caller. Some of the rules that help ensure quality include geographic matching, customer self- selection by IVR or by routing a customer based on account ID or ANI. An ACD strategy typically reduces call handling time and improves customer satisfaction by increasing the probability that a customer inquiry will be resolved during the first contact.Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.
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Sample Customers
CVS Caremark Corporation, Telexpress Corporation, Ping An Insurance, HomeShop18, Asian Paints Ltd., Greater Cincinnati Water Works, Cellular One, CCS Companies, Northshore University HealthSystemNewport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
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