Aspect Call Center ACD vs. Five9

Aspect Call Center ACD is ranked 6th in Contact Center Platforms vs Five9 which is ranked 2nd in Contact Center Platforms with 2 reviews. The top reviewer of Five9 writes "We have moved to the email service provided by Five9, and are able to handle interactions much better". Aspect Call Center ACD is most compared with Avaya Call Center, Avaya Contact Center Express and Genesys. Five9 is most compared with Genesys PureConnect, Cisco Contact Center Enterprise and Interactive Intelligence PureCloud.
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Compared 18% of the time.
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Compared 23% of the time.
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Also Known As
Also Known AsCall Center ACD
OverviewAspect Call Center Automatic Call Distribution (Inbound ACD Systems) automates the entire inbound customer interaction - from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys. Automatic call distribution (ACD) is used to direct incoming calls (or other channels) to the appropriate service agent. This particular system is designed to help make contact centers more efficient by using a set of automated rules to determine the appropriate representative for each caller. Some of the rules that help ensure quality include geographic matching, customer self- selection by IVR or by routing a customer based on account ID or ANI. An ACD strategy typically reduces call handling time and improves customer satisfaction by increasing the probability that a customer inquiry will be resolved during the first contact.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit

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Sample Customers
Sample CustomersCVS Caremark Corporation, Telexpress Corporation, Ping An Insurance, HomeShop18, Asian Paints Ltd., Greater Cincinnati Water Works, Cellular One, CCS Companies, Northshore University HealthSystemSiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hall

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