Aspect Call Center ACD vs. Five9

As of April 2019, Aspect Call Center ACD is ranked 5th in Contact Center Platforms vs Five9 which is ranked 1st in Contact Center Platforms with 2 reviews. The top reviewer of Five9 writes "We have moved to the email service provided by Five9, and are able to handle interactions much better". Aspect Call Center ACD is most compared with Genesys, Avaya Call Center and Aspect Unified IP. Five9 is most compared with Cisco Contact Center Enterprise, Genesys PureConnect and Genesys.
Cancel
You must select at least 2 products to compare!
Aspect Call Center ACD Logo
563 views|204 comparisons
Five9 Logo
1,543 views|831 comparisons
Most Helpful Review
Use Aspect Call Center ACD? Share your opinion.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which Contact Center Platforms solutions are best for your needs.
333,153 professionals have used our research since 2012.
Ranking
5th
Views
563
Comparisons
204
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
1st
Views
1,543
Comparisons
831
Reviews
2
Average Words per Review
352
Avg. Rating
8.5
Top Comparisons
Compared 39% of the time.
Compared 17% of the time.
Compared 14% of the time.
Also Known As
Call Center ACD
Learn
Aspect
Five9
Overview
Aspect Call Center Automatic Call Distribution (Inbound ACD Systems) automates the entire inbound customer interaction - from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys. Automatic call distribution (ACD) is used to direct incoming calls (or other channels) to the appropriate service agent. This particular system is designed to help make contact centers more efficient by using a set of automated rules to determine the appropriate representative for each caller. Some of the rules that help ensure quality include geographic matching, customer self- selection by IVR or by routing a customer based on account ID or ANI. An ACD strategy typically reduces call handling time and improves customer satisfaction by increasing the probability that a customer inquiry will be resolved during the first contact.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Offer
Learn more about Aspect Call Center ACD
Learn more about Five9
Sample Customers
CVS Caremark Corporation, Telexpress Corporation, Ping An Insurance, HomeShop18, Asian Paints Ltd., Greater Cincinnati Water Works, Cellular One, CCS Companies, Northshore University HealthSystemSiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email