Aspect Call Center ACD vs. Five9

Aspect Call Center ACD is ranked 6th in Contact Center Platforms vs Five9 which is ranked 2nd in Contact Center Platforms with 2 reviews. The top reviewer of Five9 writes "We have moved to the email service provided by Five9, and are able to handle interactions much better". Aspect Call Center ACD is most compared with Genesys, Avaya Call Center and Aspect Unified IP. Five9 is most compared with Cisco Contact Center Enterprise, Genesys PureConnect and Genesys.
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Aspect Call Center ACD Logo
516 views|217 comparisons
Five9 Logo
1,339 views|774 comparisons
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Ranking
6th
Views
516
Comparisons
217
Reviews
0
Followers
14
Avg. Rating
N/A
2nd
Views
1,339
Comparisons
774
Reviews
2
Followers
37
Avg. Rating
8.5
Top Comparisons
Compared 40% of the time.
Compared 17% of the time.
Compared 12% of the time.
Also Known As
Call Center ACD
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Aspect
Five9
Overview
Aspect Call Center Automatic Call Distribution (Inbound ACD Systems) automates the entire inbound customer interaction - from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys. Automatic call distribution (ACD) is used to direct incoming calls (or other channels) to the appropriate service agent. This particular system is designed to help make contact centers more efficient by using a set of automated rules to determine the appropriate representative for each caller. Some of the rules that help ensure quality include geographic matching, customer self- selection by IVR or by routing a customer based on account ID or ANI. An ACD strategy typically reduces call handling time and improves customer satisfaction by increasing the probability that a customer inquiry will be resolved during the first contact.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

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Sample Customers
CVS Caremark Corporation, Telexpress Corporation, Ping An Insurance, HomeShop18, Asian Paints Ltd., Greater Cincinnati Water Works, Cellular One, CCS Companies, Northshore University HealthSystemSiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers

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