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Aspect Via vs Genesys Cloud CX comparison

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Aspect Via

78 views|61 comparisons
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Genesys Cloud CX

Read 9 Genesys Cloud CX reviews
2,265 views|1,576 comparisons
100% willing to recommend
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Buyer's Guide
Contact Center as a Service (CCaaS)
March 2024
Executive Summary

We performed a comparison between Aspect Via and Genesys Cloud CX based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center as a Service (CCaaS).
To learn more, read our detailed Contact Center as a Service (CCaaS) Report (Updated: March 2024).
Download the complete report
768,415 professionals have used our research since 2012.
Featured Review
Use Aspect Via?
ABHAY MISRA
Offers built-in AI functionality, broad third-party integrations, out-of-the-box AI features and designed...
AI functionality within Genesys Cloud CX actually enhances customer service. AI functionality is built-in. They have intent-based and... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The cost depends on the type of license based on your organization's requirements and can get expensive."
  • "Genesys Cloud has pay-as-you-go pricing, so it's much cheaper than the on-premises solution. Apart from the standard fees, my company pays for Genesys support."
  • "I rate Genesys Cloud CX's pricing a one out of ten."
  • "The pricing is a bit expensive."

    • More Genesys Cloud CX Pricing and Cost Advice →

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    Questions from the Community
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    Earn 20 points

    Which is better - Genesys Cloud or Amazon Connect?
    Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
    What do you like most about Genesys Cloud?
    Top Answer:Its comprehensive single application includes everything from reporting to IVR and workflows.
    Read all 6 answers   →
    What is your experience regarding pricing and costs for Genesys Cloud?
    Top Answer:Genesys offers three types of licensing: CX One, CX Two, and CX Three. The pricing varies based on the number of agents in my contact center, with lower costs for fewer agents and higher costs for… more »
    Read all 6 answers   →
    Ranking
    11th
    out of 22 in Contact Center as a Service (CCaaS)
    Views
    78
    Comparisons
    61
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    1st
    out of 22 in Contact Center as a Service (CCaaS)
    Views
    2,265
    Comparisons
    1,576
    Reviews
    7
    Average Words per Review
    956
    Rating
    9.0
    Comparisons
    Also Known As
    Call Center ACD, Aspect Call Center ACD
    Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
    Learn More
    Alvaria
    Genesys
    Overview
    Aspect Call Center Automatic Call Distribution (Inbound ACD Systems) automates the entire inbound customer interaction - from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys. Automatic call distribution (ACD) is used to direct incoming calls (or other channels) to the appropriate service agent. This particular system is designed to help make contact centers more efficient by using a set of automated rules to determine the appropriate representative for each caller. Some of the rules that help ensure quality include geographic matching, customer self- selection by IVR or by routing a customer based on account ID or ANI. An ACD strategy typically reduces call handling time and improves customer satisfaction by increasing the probability that a customer inquiry will be resolved during the first contact.

    Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels. 

    With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

    Sample Customers
    CVS Caremark Corporation, Telexpress Corporation, Ping An Insurance, HomeShop18, Asian Paints Ltd., Greater Cincinnati Water Works, Cellular One, CCS Companies, Northshore University HealthSystem
    1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Educational Organization18%
    Computer Software Company13%
    Financial Services Firm12%
    Government7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business44%
    Midsize Enterprise11%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise28%
    Large Enterprise55%
    Buyer's Guide
    Contact Center as a Service (CCaaS)
    March 2024
    Download Free Report
    Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center as a Service (CCaaS). Updated: March 2024.
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    768,415 professionals have used our research since 2012.

    Aspect Via is ranked 11th in Contact Center as a Service (CCaaS) while Genesys Cloud CX is ranked 1st in Contact Center as a Service (CCaaS) with 9 reviews. Aspect Via is rated 0.0, while Genesys Cloud CX is rated 9.0. On the other hand, the top reviewer of Genesys Cloud CX writes "No restrictions on what the solution can do; new integrations with other cloud solutions". Aspect Via is most compared with Avaya IX Contact Center, whereas Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Cisco CCX.

    See our list of best Contact Center as a Service (CCaaS) vendors.

    We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.