Aspect Unified IP vs Avaya IX Contact Center comparison

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for)."
  • More Avaya IX Contact Center Pricing and Cost Advice →

    Ranking
    14th
    Views
    40
    Comparisons
    36
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    5th
    Views
    552
    Comparisons
    488
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Unified IP
    Avaya Call Center, Avaya Intelligent Xperiences Contact Center
    Learn More
    Overview
    Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

    Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

    • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
    • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
    • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
    • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.
    Sample Customers
    Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
    RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm13%
    Wholesaler/Distributor9%
    Government7%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise10%
    Large Enterprise73%

    Aspect Unified IP is ranked 14th in Contact Center Platforms while Avaya IX Contact Center is ranked 5th in Contact Center Platforms. Aspect Unified IP is rated 0.0, while Avaya IX Contact Center is rated 10.0. On the other hand, the top reviewer of Avaya IX Contact Center writes "Offers scalability that will grow with the needs of our business". Aspect Unified IP is most compared with , whereas Avaya IX Contact Center is most compared with Aspect Via, Amazon Connect, Genesys Cloud CX and Cisco Finesse.

    See our list of best Contact Center Platforms vendors.

    We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.