Compare Aspect Unified IP vs. Avaya Call Center

Aspect Unified IP is ranked 4th in Contact Center Platforms while Avaya Call Center is ranked 1st in Contact Center Platforms with 1 review. Aspect Unified IP is rated 0, while Avaya Call Center is rated 10.0. On the other hand, the top reviewer of Avaya Call Center writes "Offers scalability that will grow with the needs of our business". Aspect Unified IP is most compared with Aspect Call Center ACD, Avaya Aura and Cisco Contact Center Enterprise, whereas Avaya Call Center is most compared with Genesys, Five9 and Aspect Call Center ACD.
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Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for).

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383,162 professionals have used our research since 2012.
Ranking
4th
Views
451
Comparisons
366
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
1st
Views
745
Comparisons
496
Reviews
1
Average Words per Review
393
Avg. Rating
10.0
Top Comparisons
Compared 29% of the time.
Compared 56% of the time.
Compared 15% of the time.
Also Known As
Unified IP
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Aspect
Avaya
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

  • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
  • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
  • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.
Offer
Learn more about Aspect Unified IP
Learn more about Avaya Call Center
Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.comRSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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