Compare Aspect Unified IP vs. Avaya Interaction Center

Aspect Unified IP is ranked 4th in Contact Center Platforms while Avaya Interaction Center is ranked 8th in Contact Center Platforms. Aspect Unified IP is rated 0, while Avaya Interaction Center is rated 0. On the other hand, Aspect Unified IP is most compared with Aspect Call Center ACD, Avaya Aura and Cisco Contact Center Enterprise, whereas Avaya Interaction Center is most compared with Genesys.
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Ranking
4th
Views
444
Comparisons
368
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
8th
Views
117
Comparisons
75
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 26% of the time.
Compared 100% of the time.
Also Known As
Unified IPInteraction Center
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Aspect
Avaya
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

Differentiate Your Customer Experience with New Customer Service Channels

  • Build on your investment in Avaya Contact Center technology and set your customer experience apart from the competition. With Interaction Center it’s easy to expand beyond voice and add customer service channels such as email, web chat, SMS/text, and social media.
  • Help improve multichannel contact center efficiency, using Avaya customer service software. Manage all your new channels the same way you handle voice call interactions, through a single agent desktop interface.
  • Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available to your customers.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.
Offer
Learn more about Aspect Unified IP
Learn more about Avaya Interaction Center
Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.comSt George Bank
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