Compare Aspect Unified IP vs. Avaya IX Contact Center

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Aspect Unified IP Logo
306 views|255 comparisons
Avaya IX Contact Center Logo
1,592 views|1,137 comparisons
Ranking
6th
Views
306
Comparisons
255
Reviews
0
Average Words per Review
0
Rating
N/A
4th
Views
1,592
Comparisons
1,137
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Unified IP
Avaya Call Center, Avaya Intelligent Xperiences Contact Center
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Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

  • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
  • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
  • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.
Offer
Learn more about Aspect Unified IP
Learn more about Avaya IX Contact Center
Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider21%
Media Company8%
Financial Services Firm7%

Aspect Unified IP is ranked 6th in Contact Center Platforms while Avaya IX Contact Center is ranked 4th in Contact Center Platforms. Aspect Unified IP is rated 0.0, while Avaya IX Contact Center is rated 0.0. On the other hand, Aspect Unified IP is most compared with Aspect Via, Cisco Contact Center Enterprise and Genesys Cloud, whereas Avaya IX Contact Center is most compared with Amazon Connect, Genesys Cloud, Five9 and Cisco Finesse.

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.