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Aspect Unified IP vs Cisco Webex Contact Center comparison

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Aspect Unified IP

39 views|35 comparisons
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Cisco Webex Contact Center

Read 2 Cisco Webex Contact Center reviews
1,226 views|1,071 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Aspect Unified IP and Cisco Webex Contact Center based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
Download the complete report
767,847 professionals have used our research since 2012.
Featured Review
Use Aspect Unified IP?
Rayyan Saeed
A low-priced product that offers great scalability options
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "Price-wise, it is a cheap product, especially when compared to Microsoft Teams."

    • More Cisco Webex Contact Center Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Cisco Webex Contact Center?
    Top Answer:The central management tool, Control Hub, holds significant value for the management team.
    Read all 2 answers   →
    What is your experience regarding pricing and costs for Cisco Webex Conta...
    Top Answer:Price-wise, it is a cheap product, especially when compared to Microsoft Teams.
    What needs improvement with Cisco Webex Contact Center?
    Top Answer:With the solution, I face issues when trying to use the screen share option. On Microsoft Teams, I can share the whole screen with the person I am meeting with and see every folder on the desktop… more »
    Ranking
    14th
    out of 36 in Contact Center Platforms
    Views
    39
    Comparisons
    35
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    4th
    out of 22 in Contact Center as a Service (CCaaS)
    Views
    1,226
    Comparisons
    1,071
    Reviews
    2
    Average Words per Review
    335
    Rating
    9.5
    Comparisons
    Also Known As
    Unified IP
    CC-One, BroadSoft CC-One
    Learn More
    Alvaria
    Cisco
    Video Not Available
    Overview
    Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

    The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

    Sample Customers
    Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
    AON, Office Depot, American Red Cross
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company22%
    Healthcare Company11%
    Financial Services Firm9%
    Government6%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise11%
    Large Enterprise69%
    Buyer's Guide
    Contact Center Platforms
    April 2024
    Download Free Report
    Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
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    767,847 professionals have used our research since 2012.

    Aspect Unified IP is ranked 14th in Contact Center Platforms while Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS) with 2 reviews. Aspect Unified IP is rated 0.0, while Cisco Webex Contact Center is rated 9.6. On the other hand, the top reviewer of Cisco Webex Contact Center writes "A low-priced product that offers great scalability options". Aspect Unified IP is most compared with , whereas Cisco Webex Contact Center is most compared with Amazon Connect, Cisco Finesse, Five9, NICE CXone and TTEC Humanify.

    We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.