Compare Aspect Unified IP vs. Cisco CCX

Aspect Unified IP is ranked 6th in IVR Systems while Cisco CCX is ranked 2nd in IVR Systems with 1 review. Aspect Unified IP is rated 0, while Cisco CCX is rated 9.0. On the other hand, the top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". Aspect Unified IP is most compared with Aspect Call Center ACD, Avaya Aura and Cisco Contact Center Enterprise, whereas Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys and Avaya Aura.
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Aspect Unified IP Logo
451 views|366 comparisons
Cisco CCX Logo
1,708 views|1,467 comparisons
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Ranking
6th
out of 14 in IVR Systems
Views
451
Comparisons
366
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
2nd
out of 14 in IVR Systems
Views
1,708
Comparisons
1,467
Reviews
1
Average Words per Review
107
Avg. Rating
9.0
Top Comparisons
Compared 29% of the time.
Compared 11% of the time.
Compared 11% of the time.
Also Known As
Unified IPCCX
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Aspect
Cisco
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
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Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.comAegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
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