Compare Aspect Unified IP vs. Cisco CCX

Aspect Unified IP is ranked 5th in IVR Systems while Cisco CCX is ranked 1st in IVR Systems with 1 review. Aspect Unified IP is rated 0, while Cisco CCX is rated 9.0. On the other hand, the top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". Aspect Unified IP is most compared with Aspect Via, Cisco Contact Center Enterprise and Avaya IX Contact Center, whereas Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud, Five9, Cisco CVP and Nuance IVR.
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Aspect Unified IP Logo
403 views|325 comparisons
Cisco CCX Logo
2,023 views|1,748 comparisons
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Ranking
5th
out of 17 in IVR Systems
Views
403
Comparisons
325
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
1st
out of 17 in IVR Systems
Views
2,023
Comparisons
1,748
Reviews
1
Average Words per Review
107
Avg. Rating
9.0
Popular Comparisons
Compared 61% of the time.
Compared 17% of the time.
Compared 9% of the time.
Compared 8% of the time.
Compared 4% of the time.
Also Known As
Unified IPCCX
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Aspect
Cisco
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
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Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.comAegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider28%
Government10%
Real Estate/Law Firm5%

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