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Aspect Unified IP vs Cisco Contact Center Enterprise comparison

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Featured Review
Use Aspect Unified IP?
Waqas Amin
The ease of integration and documentation are valuable features.
Ranking
10th
out of 15 in Contact Center Infrastructure
Views
53
Comparisons
47
Reviews
0
Average Words per Review
0
Rating
N/A
2nd
out of 15 in Contact Center Infrastructure
Views
834
Comparisons
792
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Unified IP
Contact Center Enterprise
Learn More
Alvaria
Cisco
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Cimpress, Energisa, Raiffeisen Bank
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company21%
Healthcare Company10%
Financial Services Firm9%
Manufacturing Company9%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise12%
Large Enterprise73%

Aspect Unified IP is ranked 10th in Contact Center Infrastructure while Cisco Contact Center Enterprise is ranked 2nd in Contact Center Infrastructure. Aspect Unified IP is rated 0.0, while Cisco Contact Center Enterprise is rated 9.0. On the other hand, the top reviewer of Cisco Contact Center Enterprise writes "The ease of integration and documentation are valuable features". Aspect Unified IP is most compared with , whereas Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys Cloud CX and Five9.

See our list of best Contact Center Infrastructure vendors.

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