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Aspect Unified IP vs DCCM - Dynamic Contact Center Manager comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Aspect Unified IP and DCCM - Dynamic Contact Center Manager based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Ranking
14th
out of 36 in Contact Center Platforms
Views
39
Comparisons
35
Reviews
0
Average Words per Review
0
Rating
N/A
24th
out of 36 in Contact Center Platforms
Views
38
Comparisons
10
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
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768,578 professionals have used our research since 2012.
Comparisons
Also Known As
Unified IP
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Alvaria
Pointel
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Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and unplanned local holidays. Pointel Dynamic Contact Center Manager (DCCM) empowers multi-site contact center operations teams to rapidly and safely respond to such challenges.

With a browser-based interface, operators can easily change parameters such as routing, load distribution, agent queues and skills to meet Service Level Agreement (SLA) objectives and optimize the customer experience.

Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Sanofi, Siebel GPlus Adapter, StatTicker
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
768,578 professionals have used our research since 2012.

Aspect Unified IP is ranked 14th in Contact Center Platforms while DCCM - Dynamic Contact Center Manager is ranked 24th in Contact Center Platforms. Aspect Unified IP is rated 0.0, while DCCM - Dynamic Contact Center Manager is rated 0.0. On the other hand, Aspect Unified IP is most compared with , whereas DCCM - Dynamic Contact Center Manager is most compared with .

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.