Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and unplanned local holidays. Pointel Dynamic Contact Center Manager (DCCM) empowers multi-site contact center operations teams to rapidly and safely respond to such challenges.
With a browser-based interface, operators can easily change parameters such as routing, load distribution, agent queues and skills to meet Service Level Agreement (SLA) objectives and optimize the customer experience.
Aspect Unified IP is ranked 6th in Contact Center Platforms while DCCM - Dynamic Contact Center Manager is ranked unranked in Contact Center Platforms. Aspect Unified IP is rated 0.0, while DCCM - Dynamic Contact Center Manager is rated 0.0. On the other hand, Aspect Unified IP is most compared with Aspect Via, Avaya IX Contact Center, Cisco Contact Center Enterprise and Genesys Cloud, whereas DCCM - Dynamic Contact Center Manager is most compared with .
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