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Aspect Unified IP vs Genesys PureConnect comparison

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Alvaria Logo

Aspect Unified IP

53 views|47 comparisons
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Genesys PureConnect

Read 1 Genesys PureConnect review
73 views|62 comparisons
100% willing to recommend
Featured Review
Use Aspect Unified IP?
Mohamed-Saber
Provides great functionality
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What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
10th
out of 15 in Contact Center Infrastructure
Views
53
Comparisons
47
Reviews
0
Average Words per Review
0
Rating
N/A
5th
out of 15 in Contact Center Infrastructure
Views
73
Comparisons
62
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
Unified IP
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Alvaria
Genesys
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company9%
Insurance Company7%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%

Aspect Unified IP is ranked 10th in Contact Center Infrastructure while Genesys PureConnect is ranked 5th in Contact Center Infrastructure with 1 review. Aspect Unified IP is rated 0.0, while Genesys PureConnect is rated 9.0. On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Aspect Unified IP is most compared with , whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

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