Compare Aspect Unified IP vs. InterDialog Unified Contact Center

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Ranking
5th
Views
390
Comparisons
315
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
12th
Views
58
Comparisons
32
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 59% of the time.
Also Known As
Unified IPInterDialog UCCS
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Aspect
Teckinfo Solutions
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

InterDialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and robust call center solution for both inbound, outbound and blended contact centers. Our highly efficient CTI and ACD make our call center software product extremely scalable, easily reaching upward of 1200 seats per setup (again a best in its class!!) while keeping the vital parameters well within limits. Options for high availability and redundancy make the product truly enterprise class. Multi - level self-service IVR with option for TTS, speech recognition, integration with database / 3rd party database, & Screen Pop up are some of the salient call center software features. For outbound we provide a very powerful lead management tool, predictive / progressive /power / preview dialing call center solutions. Option for best of breed Advance Dialing logic and Automatic Outbound Dialing are the added advantage.

InterDialog Unified Agent gives a variety of ways the agent can address the interaction. Customers can interact by Video, Voice, Chat, email, SMS and Social Media with an agent, and all these interactions will be stored as history. So if the customer interacts again through any medium, he does not have to repeat what he had interacted earlier, its’ all there for the agent to refer to.

InterDialog UCCS is compatible with any TAPI compliant PBX, IP-PBX and Asterisk, thereby providing investment protection to enterprises that have already invested in expensive telephony equipment. This enables us to provide solutions on any telephony brands be it Matrix, Panasonic, NEC, Siemens, Avaya or Alcatel.

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Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Information Not Available
Aspect Unified IP is ranked 5th in Contact Center Platforms while InterDialog Unified Contact Center is ranked 12th in Contact Center Platforms. Aspect Unified IP is rated 0.0, while InterDialog Unified Contact Center is rated 0.0. On the other hand, Aspect Unified IP is most compared with Aspect Via, Cisco Contact Center Enterprise and Avaya IX Contact Center, whereas InterDialog Unified Contact Center is most compared with .

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