Compare Aspect Unified IP vs. NICE inContact CXone

Aspect Unified IP is ranked 6th in IVR Systems while NICE inContact CXone is ranked 2nd in IVR Systems with 4 reviews. Aspect Unified IP is rated 0, while NICE inContact CXone is rated 8.8. On the other hand, the top reviewer of NICE inContact CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Aspect Unified IP is most compared with Aspect Via, Avaya Aura and Cisco Contact Center Enterprise, whereas NICE inContact CXone is most compared with Genesys PureConnect and Genesys Cloud.
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Ranking
6th
out of 16 in IVR Systems
Views
408
Comparisons
328
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
2nd
out of 16 in IVR Systems
Views
148
Comparisons
69
Reviews
2
Average Words per Review
851
Avg. Rating
9.0
Top Comparisons
Compared 53% of the time.
Compared 21% of the time.
Also Known As
Unified IPNICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower
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NICE
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. We work with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results.

NICE inContact is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE inContact’s platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.


    Offer
    Learn more about Aspect Unified IP
    Learn more about NICE inContact CXone
    Sample Customers
    Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.comMoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
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