Compare Aspect Unified IP vs. NICE inContact CXone

Cancel
You must select at least 2 products to compare!
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which IVR Systems solutions are best for your needs.
479,894 professionals have used our research since 2012.
Questions from the Community
Ask a question

Earn 20 points

Top Answer: We are able to see the calls in queue and able to see if someone is available or not.
Top Answer: There are times when the data does not load and you have to keep hitting refresh. More colors and different layouts should be included in the next release.
Ranking
5th
out of 15 in IVR Systems
Views
322
Comparisons
265
Reviews
0
Average Words per Review
0
Rating
N/A
1st
out of 15 in IVR Systems
Views
682
Comparisons
425
Reviews
6
Average Words per Review
434
Rating
9.0
Popular Comparisons
Also Known As
Unified IP
NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
Learn More
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. We work with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results.

NICE inContact is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE inContact’s platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.


    Offer
    Learn more about Aspect Unified IP
    Learn more about NICE inContact CXone
    Sample Customers
    Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Comms Service Provider28%
    Computer Software Company27%
    Insurance Company7%
    Government7%

    Aspect Unified IP is ranked 5th in IVR Systems while NICE inContact CXone is ranked 1st in IVR Systems with 6 reviews. Aspect Unified IP is rated 0.0, while NICE inContact CXone is rated 9.0. On the other hand, the top reviewer of NICE inContact CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Aspect Unified IP is most compared with Aspect Via, Cisco Contact Center Enterprise and Avaya IX Contact Center, whereas NICE inContact CXone is most compared with Genesys Cloud, Nuance IVR, Genesys PureConnect, Five9 and Cisco Webex Contact Center.

    See our list of best IVR Systems vendors.

    We monitor all IVR Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.