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Aspect Unified IP vs SAP Business Communications Manager comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Aspect Unified IP and SAP Business Communications Manager based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
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768,415 professionals have used our research since 2012.
Ranking
14th
out of 36 in Contact Center Platforms
Views
39
Comparisons
35
Reviews
0
Average Words per Review
0
Rating
N/A
31st
out of 36 in Contact Center Platforms
Views
17
Comparisons
14
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
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768,415 professionals have used our research since 2012.
Comparisons
Also Known As
Unified IP
Business Communications Manager
Learn More
Alvaria
SAP
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Kaeser Kompressoren
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
768,415 professionals have used our research since 2012.

Aspect Unified IP is ranked 14th in Contact Center Platforms while SAP Business Communications Manager is ranked 31st in Contact Center Platforms. Aspect Unified IP is rated 0.0, while SAP Business Communications Manager is rated 0.0. On the other hand, Aspect Unified IP is most compared with , whereas SAP Business Communications Manager is most compared with .

See our list of best Contact Center Platforms vendors and best Contact Center Infrastructure vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.