Compare Aspect Unified IP vs. SAP Business Communications Manager

Aspect Unified IP is ranked 4th in Contact Center Platforms while SAP Business Communications Manager which is ranked 6th in Contact Center Platforms. Aspect Unified IP is rated 0, while SAP Business Communications Manager is rated 0. On the other hand, Aspect Unified IP is most compared with Aspect Call Center ACD, Avaya Aura and Cisco Contact Center Enterprise, whereas SAP Business Communications Manager is most compared with Avaya Call Center and Cisco Contact Center Enterprise.
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Ranking
4th
Views
938
Comparisons
372
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
6th
Views
357
Comparisons
100
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 28% of the time.
Also Known As
Unified IPBusiness Communications Manager
Learn
Aspect
SAP
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Offer
Learn more about Aspect Unified IP
Learn more about SAP Business Communications Manager
Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.comKaeser Kompressoren
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