Compare Aspect Workforce Optimization vs. Bright Pattern

Aspect Workforce Optimization is ranked 2nd in Contact Center as a Service (CCaaS) while Bright Pattern is ranked 5th in Contact Center as a Service (CCaaS). Aspect Workforce Optimization is rated 0, while Bright Pattern is rated 0. On the other hand, Aspect Workforce Optimization is most compared with Genesys Cloud, NICE Workforce Optimization and Verint Workforce Engagement Cloud, whereas Bright Pattern is most compared with Aspect Workforce Optimization.
Cancel
You must select at least 2 products to compare!
Ranking
Views
938
Comparisons
827
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
128
Comparisons
90
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Also Known As
Aspect Cloud, Aspect
Learn
Aspect
Bright Pattern
Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Offer
Learn more about Aspect Workforce Optimization
Learn more about Bright Pattern
Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, VodafoneMercedes, American Girl, Hitachi, MindBody
We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.