Compare Aspect Workforce Optimization vs. Genesys PureConnect

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Ranking
Views
784
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694
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Views
957
Comparisons
722
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Compared 19% of the time.
Compared 15% of the time.
Also Known As
Aspect Cloud, AspectInteractive Intelligence Customer Interaction Center, CIC
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Aspect
Genesys
Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Offer
Learn more about Aspect Workforce Optimization
Learn more about Genesys PureConnect
Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, VodafoneAmericas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider24%
Insurance Company10%
Healthcare Company4%

Aspect Workforce Optimization is ranked 6th in Workforce Engagement Management while Genesys PureConnect is ranked 5th in Workforce Engagement Management. Aspect Workforce Optimization is rated 0.0, while Genesys PureConnect is rated 0.0. On the other hand, Aspect Workforce Optimization is most compared with NICE Workforce Optimization, Genesys Cloud and Verint Workforce Engagement Cloud, whereas Genesys PureConnect is most compared with 3CX, Digium Asterisk, Genesys Cloud, Kamailio SIP Server and NICE inContact CXone.

See our list of best Workforce Engagement Management vendors.

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