Compare Aspect Workforce Optimization vs. NICE Workforce Optimization

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Also Known As
Aspect Cloud, Aspect
NICE SmartCenter, SmartCenter
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Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
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Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, Vodafone
Harte-Hanks Inc.
Top Industries
VISITORS READING REVIEWS
Comms Service Provider25%
Computer Software Company18%
Outsourcing Company10%
Energy/Utilities Company8%
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider15%
Media Company9%
Insurance Company9%

Aspect Workforce Optimization is ranked 6th in Workforce Engagement Management while NICE Workforce Optimization is ranked 4th in Workforce Engagement Management. Aspect Workforce Optimization is rated 0.0, while NICE Workforce Optimization is rated 0.0. On the other hand, Aspect Workforce Optimization is most compared with Genesys Cloud and Verint Workforce Engagement Cloud, whereas NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Genesys Cloud, Calabrio WFM and Avaya Workforce Engagement.

See our list of best Workforce Engagement Management vendors.

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