Compare Aspect Workforce Optimization vs. OnviForce Workforce Optimization

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Also Known As
Aspect Cloud, AspectOnviCenter, OnviSource OnviCenter
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Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.

OnviCenter is a consolidated infrastructure powering a unified, comprehensive suite of software and products; delivering advanced Workforce Optimization, Workflow Automation and Workforce Management; unified functionality for contact centers and back office operations.

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Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, VodafoneMicrosoft, Concerto Software, Intel, HP, Panasonic, Aculab, Aurix, PIKA Technologies

Aspect Workforce Optimization is ranked 6th in Workforce Engagement Management while OnviForce Workforce Optimization is ranked 11th in Workforce Engagement Management. Aspect Workforce Optimization is rated 0.0, while OnviForce Workforce Optimization is rated 0.0. On the other hand, Aspect Workforce Optimization is most compared with NICE Workforce Optimization, Genesys Cloud and Verint Workforce Engagement Cloud, whereas OnviForce Workforce Optimization is most compared with .

See our list of best Workforce Engagement Management vendors.

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