Compare Aspect Workforce Optimization vs. OpenText Qfiniti

Cancel
You must select at least 2 products to compare!
Ranking
Views
784
Comparisons
694
Reviews
0
Average Words per Review
0
Rating
N/A
Views
43
Comparisons
28
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Aspect Cloud, Aspect
Learn
Aspect
OpenText
Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.

OpenText Qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with real-time agent support and call center performance management capabilities.

Offer
Learn more about Aspect Workforce Optimization
Learn more about OpenText Qfiniti
Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, VodafoneAsurion, HSN, Transcom, SAP

Aspect Workforce Optimization is ranked 6th in Workforce Engagement Management while OpenText Qfiniti is ranked 10th in Workforce Engagement Management. Aspect Workforce Optimization is rated 0.0, while OpenText Qfiniti is rated 0.0. On the other hand, Aspect Workforce Optimization is most compared with NICE Workforce Optimization, Genesys Cloud and Verint Workforce Engagement Cloud, whereas OpenText Qfiniti is most compared with Verint Workforce Engagement Cloud.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.