Compare Aspect Workforce Optimization vs. Verint Workforce Engagement Cloud

Aspect Workforce Optimization is ranked 7th in Workforce Engagement Management while Verint Workforce Engagement Cloud is ranked 4th in Workforce Engagement Management. Aspect Workforce Optimization is rated 0, while Verint Workforce Engagement Cloud is rated 0. On the other hand, Aspect Workforce Optimization is most compared with Genesys Cloud, NICE Workforce Optimization and Verint Workforce Engagement Cloud, whereas Verint Workforce Engagement Cloud is most compared with NICE Workforce Optimization, NICE Interaction Analytics and CallMiner Eureka.
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Also Known As
Aspect Cloud, AspectImpact 360, Verint Engagement Management
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Aspect
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Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
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Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, VodafoneNew York Life, Elavon, VSP Vision Care
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