Compare Aspect vs. Bright Pattern

Aspect is ranked 2nd in Contact Center as a Service (CCaaS) while Bright Pattern is ranked 4th in Contact Center as a Service (CCaaS). Aspect is rated 0, while Bright Pattern is rated 0. On the other hand, Aspect is most compared with Genesys, NICE Workforce Optimization and Verint Engagement Management, whereas Bright Pattern is most compared with Aspect.
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Aspect Logo
949 views|833 comparisons
Bright Pattern Logo
134 views|96 comparisons
Ranking
Views
949
Comparisons
833
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
134
Comparisons
96
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 47% of the time.
Compared 100% of the time.
Also Known As
Aspect Cloud
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Aspect
Bright Pattern
Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
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Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, VodafoneMercedes, American Girl, Hitachi, MindBody
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