Compare Aspect vs. CxEngage

Aspect is ranked 2nd in Contact Center as a Service (CCaaS) while CxEngage is ranked 6th in Contact Center as a Service (CCaaS). Aspect is rated 0, while CxEngage is rated 0. On the other hand, Aspect is most compared with Genesys, NICE Workforce Optimization and Verint Engagement Management, whereas CxEngage is most compared with .
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Aspect Logo
954 views|822 comparisons
CxEngage Logo
114 views|49 comparisons
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954
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822
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Views
114
Comparisons
49
Reviews
0
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0
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Top Comparisons
Compared 46% of the time.
Also Known As
Aspect Cloud
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Aspect
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Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.

CxEngage helps businesses of all sizes, from startup to SMB to enterprise:

  • Build, deploy, and administer their contact centers with drag and drop tools and granular yet simple controls
  • Adapt and scale globally, no matter the size of business or location of customers
  • Make data-driven decisions based on relevant, actionable reports and dashboards
  • Provide context to every engagement and increase agent productivity
Offer
Learn more about Aspect
Learn more about CxEngage
Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, VodafoneBOLT Insurance, Les Concierges, Salesforce.com, ADT Security Services, ParcelForce Worldwide, Hampsta, Fonterra, Glasses Direct, West Marine, Snap-on Tools, Amway
We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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