Earn 20 points
Aspect Workforce Optimization is ranked 5th in Workforce Engagement Management while Genesys Cloud CX is ranked 1st in Workforce Engagement Management with 8 reviews. Aspect Workforce Optimization is rated 0.0, while Genesys Cloud CX is rated 9.0. On the other hand, the top reviewer of Genesys Cloud CX writes "No restrictions on what the solution can do; new integrations with other cloud solutions". Aspect Workforce Optimization is most compared with NICE Workforce Optimization, Verint Open CCaaS and Calabrio WFM, whereas Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Verint Open CCaaS.
See our list of best Workforce Engagement Management vendors.
We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.