Compare Aspect vs. Verint Engagement Management

Aspect is ranked 5th in Contact Center Optimization while Verint Engagement Management is ranked 3rd in Contact Center Optimization. Aspect is rated 0, while Verint Engagement Management is rated 0. On the other hand, Aspect is most compared with Genesys, NICE Workforce Optimization and Verint Engagement Management, whereas Verint Engagement Management is most compared with NICE Interaction Analytics, NICE Workforce Optimization and CallMiner Eureka.
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Aspect Logo
949 views|833 comparisons
Verint Engagement Management Logo
1,927 views|1,365 comparisons
Ranking
Views
949
Comparisons
833
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
1,927
Comparisons
1,365
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 47% of the time.
Also Known As
Aspect CloudImpact 360
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Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
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Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, VodafoneNew York Life, Elavon, VSP Vision Care
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