Compare AssistEdge Engage vs. Avaya Workforce Engagement

AssistEdge Engage is ranked 13th in Workforce Engagement Management while Avaya Workforce Engagement is ranked 9th in Workforce Engagement Management. AssistEdge Engage is rated 0, while Avaya Workforce Engagement is rated 0. On the other hand, AssistEdge Engage is most compared with , whereas Avaya Workforce Engagement is most compared with NICE Workforce Optimization.
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Harmony, KnoahSoft Harmony
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Overview

AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless.

That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability.

Electronic case record containing demographic, eligibility, clinical, and service data for each client.
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Sample Customers
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Delta Community Credit Union, Think Direct Marketing Group, Tata Business Support Services
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