Compare AssistEdge Engage vs. Genesys PureConnect

AssistEdge Engage is ranked 13th in Workforce Engagement Management while Genesys PureConnect is ranked 5th in Workforce Engagement Management. AssistEdge Engage is rated 0, while Genesys PureConnect is rated 0. On the other hand, AssistEdge Engage is most compared with , whereas Genesys PureConnect is most compared with Digium Asterisk, 3CX and Avaya one-X.
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AssistEdge Engage Logo
5 views|1 comparisons
Genesys PureConnect Logo
1,076 views|761 comparisons
Ranking
Views
5
Comparisons
1
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
1,076
Comparisons
761
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 14% of the time.
Compared 10% of the time.
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
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Infosys
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Genesys
Overview

AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless.

That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

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Sample Customers
Information Not Available
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
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